• 

  WebLxo

  Participant

  September 8, 2025 at 11:05

  I am facing an issue in the WooCommerce related to orders created by customers. The problem details are as follows:

  1. When a customer creates an order from the front-end, the product is not showing in the backend order details.

  2. Also, the option to edit the price of the product in the order is not visible in the admin panel.

  I have attached screenshots showing the issue for your reference.

  Please, contact administrator
  for this information.

  Files is visible for topic creator and
  support staff only.

  #454438 Copied
  4 Answers
  

  Luca Rossi

  Support staff

  September 8, 2025 at 12:39

  Dear @WebLxo,

  We hope this message finds you well.

  1. We have reviewed the matter, and the order items are now displaying correctly. Please see the screenshot for your reference: https://prnt.sc/BkxVIjc_0fll.

  2. Could you kindly provide further clarification regarding the issue you mentioned?

  Thank you for your cooperation.

  Best regards,
  The 8Theme Team

  #454458 Copied
  

  WebLxo

  Participant

  September 8, 2025 at 13:59

  We are facing an issue in the WooCommerce orders section. When we click on Edit Order, the product details and price fields are not visible. Earlier, it used to show:
  • how many products are in the order,
  • what their prices are,
  • price edit and custom price options are not visible).

  Now these options are not appearing in the panel, and we are unable to edit the products or prices in the order.

  #454470 Copied
  

  Luca Rossi

  Support staff

  September 8, 2025 at 15:41

  Dear @WebLxo,

  We kindly request that you provide us with screenshots and videos related to the issue you are experiencing. This will help us better understand and resolve the matter promptly.

  Thank you for your cooperation.

  Best regards,
  The 8Theme Team

  #454507 Copied
  

  WebLxo

  Participant

  September 9, 2025 at 06:44

  Thanks for the support! My topic “WooCommerce Order – Product Not Displaying and Price Edit Option Missing in Admin Panel” has been successfully resolved.

  #454550 Copied
• Viewing 5 results - 1 through 5 (of 5 total)