The problem is that after deleting a product on the order card, the customer back to the cart

This topic has 2 replies, 2 voices, and was last updated 3 months ago ago by Alex Carter

  • Avatar: Kamil
    Kamil
    Participant
    September 3, 2025 at 14:14

    When you delete a product on the order form, it removes it but also returns the user to the cart. This shouldn’t work that way. Clicking “remove” on the order form should remove the product, the order should be recalculated, and the customer shouldn’t be returned to the cart. How can I fix this?
    Regards
    Kamil

    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 3, 2025 at 14:18

    Hello,

    Thank you for reaching out to us.

    1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Warm Regards,
    The 8Theme Team

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