скорость сайта при клике на SHOP – оооочень низкая

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello @Olha,

We hope this message finds you well.

Kindly provide us with the correct wp-admin credentials that grant Administrator-level access. The current credentials you have shared only allow us to view the store as a vendor, and we are unable to access your shop page as needed (please refer to the screenshot: https://prnt.sc/jcJn-PHdCnYU).

Additionally, we recommend reviewing our response in the following thread for further assistance: https://www.8theme.com/topic/the-links-are-not-working-on-mobile-devices/#post-453885.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Olha,

We hope this message finds you well.

We have conducted a performance test of your website using one of the most widely recognized tools, Google PageSpeed Insights (https://pagespeed.web.dev/). You can view the results of the test at the following link: https://prnt.sc/mex2baXWofhg.

Additionally, we kindly recommend reviewing our detailed suggestions for improving your website’s speed, which can be found in our response here: https://www.8theme.com/topic/urgent-complaint-regarding-extremely-poor-website-speed-due-to-your-theme-xstore-theme/#post-453420.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Olha

Thank you for your update.

Regarding the website speed, please note that performance optimization is a complex task that involves multiple aspects of your website — including plugins configuration, image optimization, caching, server performance, and more.

To demonstrate the potential of our XStore theme, we’ve prepared an example here:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/adlln2dhwa?form_factor=desktop
As you can see, our theme is capable of achieving a 98+ score on mobile and 100+ on desktop, which is a rare result for any e-commerce theme.

We kindly recommend checking the following on your website:

– Optimize all images (use modern formats like WebP and compress them properly)
– Configure a caching plugin (such as WP Rocket)
– Ensure your server is properly optimized for WordPress and WooCommerce
– Minimize the use of heavy third-party plugins

All of these factors significantly affect website speed and performance.

Also, we attached the results of testing your web-site on web-site speed tester and there are quite good results -> https://prnt.sc/mex2baXWofhg.

Please note that such performance optimization is outside the scope of our support, as per Envato’s support policy.

Best regards,
8Theme’s Team