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There has been a critical error on this website.

This topic has 5 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by emirpatch

emirpatch

Participant

August 28, 2025 at 08:58

Hi, I was working with wampserver locally and after I transfered all of my files to my live wordpress account, it seems I can’t see my website. After updating woocommerce app, I can’t see my website. I have this error called “There has been a critical error on this website”
when I deactivate Xstore core, My site works fine or When I deactive Woocommerce plugin also my site works fine. It seems there is a clash between 2 plugins. can you help me please?

Please, contact administrator
for this information.

Files is visible for topic creator and
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#453667 Copied

4 Answers

Alex Carter

Support staff

August 28, 2025 at 09:18

Hello,

Thank you for reaching out to us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ Additionally, please contact your hosting provider to request FTP access credentials. Once you have obtained them, kindly share the details with us so we can further assist you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#453671 Copied

emirpatch

Participant

August 30, 2025 at 16:42

Hi, sorry for the delay. I will share the extra info that you asked me. please stay in touch

#453846 Copied

emirpatch

Participant

August 30, 2025 at 18:57

Hi, should I just open a new topic or you are working on this? I know I answered too late but I wanna know if you are working on this please

#453857 Copied

emirpatch

Participant

August 30, 2025 at 19:31

Thanks for the support! My topic “There has been a critical error on this website.” has been successfully resolved.

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The issue related to '‘There has been a critical error on this website.’' has been successfully resolved, and the topic is now closed for further responses

There has been a critical error on this website.

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