Can’t edit with elementor, please help me urgently

This topic has 10 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Alex Carter

  • Avatar: itxteam
    itxteam
    Participant
    August 28, 2025 at 07:55

    Hi, i can’t edit with elementor show critial error same all website when edit with elementor Please help me check and rectify urgently to enable me work on my site successfully.

    Please let me know when done to rectify and tell me what was the problem incase of next time.

    I have attached my admin login.

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 28, 2025 at 07:57

    Hello,

    Thank you for reaching out to us.

    We kindly recommend that you temporarily downgrade the version of the Elementor plugin (https://wordpress.org/plugins/elementor/advanced/) until the developers of the Pro Elements plugin release a fix for the current issue.

    We appreciate your understanding and patience in this matter.

    Best regards,
    8Theme’s Team

    Avatar: itxteam
    itxteam
    Participant
    August 28, 2025 at 08:05

    ok I’m waiting untill pro elementor pro release a fix for the current issue. plz this fix issue quick fast because this issue same on we all website con’t any thing edit with elementor elementor already all webiste on active but edit with pro elementor

    thank u

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 28, 2025 at 08:08

    Hello,

    Alternatively, you can add the following code to your xstore-child/functions.php file and then check if the issue is resolved:

    add_filter('elementor/editor/localize_settings', function($args) {
        if (!isset($args['promotionWidgets']))
            $args['promotionWidgets'] = [];
        return $args;
    });

    Best regards,
    8Theme’s Team

    Avatar: itxteam
    itxteam
    Participant
    August 28, 2025 at 08:32

    ok but i have not install xtore-child theme

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 28, 2025 at 08:43

    Hello,

    In this case, please apply a patch – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    Warm Regards,
    The 8Theme Team

    Avatar: itxteam
    itxteam
    Participant
    August 28, 2025 at 08:49

    already all patch apply

    Files is visible for topic creator and
    support staff only.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 28, 2025 at 08:52

    Hello,

    Thank you for your message. Kindly click on “Refresh Patches” or assign the Administrator role to the user you created for us, so we can proceed accordingly.

    Warm Regards,
    The 8Theme Team

    Avatar: martijntje
    martijntje
    Participant
    September 23, 2025 at 08:39
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 23, 2025 at 08:44
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