Etheme condtions erorr showing on contact us page

Hello,

Thank you for reaching out to us.

Could you please provide the URL of page from your screenshot, temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

We kindly request the FTP access credentials at your earliest convenience. We are currently awaiting them from your side.

Best regards,
The 8Theme Team