Variation selection issue – Product Detail Page (Add to Cart + Variations hidden)

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly ask you to record a video demonstrating the issue, including the steps that lead to it. Additionally, please provide a link to the product in question so we can better understand and replicate the problem on our end.

You may upload the video to a file-sharing service such as https://fex.net/ and share the download link with us.

Kindly ensure that no third-party plugins or custom code in your child theme are affecting the behavior you are reporting.

Warm Regards,
The 8Theme Team

Hello @Siddharth,

I hope this message finds you well.

Could you kindly provide us with the correct URL for the product in question? We have tested the product shown in your video (please see the screenshot here: https://gyazo.com/3d0d58ee3d6e39cc6de75858717c260a) and did not encounter any issues on our end.

We appreciate your assistance and look forward to your response.

Best regards,
The 8Theme Team

Hello @Siddharth,

We hope this message finds you well.

We would like to bring to your attention a custom CSS rule currently applied on your site, as shown in the following screenshot: https://prnt.sc/QzkspxRnJKhg. This rule appears to prevent the variation form from displaying when a product variation is out of stock.

Please note that this behavior only occurs when the widget contains the #addto-cart ID, which is not present in our theme’s default code. Based on our review of your child theme files (https://prnt.sc/5wWt9QEzKsG8), it seems that some customizations may have been made on your end.

To further investigate the issue, we recommend testing the functionality with the parent theme activated to determine whether the problem persists. We have also conducted tests in our local environment and were unable to replicate the issue.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team