Purchase Summary Page is blank after successful purchase. Please help!

This topic has 2 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Alex Carter

  • Avatar: Kelvin
    Kelvin
    Participant
    August 17, 2025 at 03:18

    Does anyone have a fix?

    After successful purchase, the summary page is just blank.

    Also how do i edit that page?

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 17, 2025 at 10:18

    Hello,

    Thank you for reaching out to us.

    Regarding the issue with the blank summary page after a successful purchase, we recommend the following steps to help identify and resolve the problem:

    1. Please ensure that your theme and all related plugins are updated to their latest versions.
    2. Try temporarily disabling third-party plugins to check if there is a conflict causing the issue.
    3. Enable WordPress debug mode to see if any errors are being generated on the page.
    4. Clear your site and browser cache to rule out any caching issues.
    5. Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes > Install and activate Storefront theme).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Best regards,
    8Theme’s Team

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