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  Juan Alberto Montoya

  Participant

  August 15, 2025 at 14:22

  Hello,

  I’m experiencing an issue with the product archive page on my website. When I try to apply any filters, the items displayed show up as NULL.

  Could you please help me understand why this is happening and how to resolve it?

  Thank you.

  Please, contact administrator
  for this information.

  Files is visible for topic creator and
  support staff only.

  #452754 Copied
  3 Answers
  

  Alex Carter

  Support staff

  August 15, 2025 at 14:25

  Hello,

  Thank you for reaching out to us.

  We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

  If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
  The issue may be due to your custom code in the Child Theme.

  Let us know the results.

  Warm Regards,
  The 8Theme Team

  #452755 Copied
  

  Juan Alberto Montoya

  Participant

  August 15, 2025 at 17:54

  Thanks it was because a “custom code problem” and i already solved it, thanks you for your response!

  #452767 Copied
  

  Juan Alberto Montoya

  Participant

  August 15, 2025 at 17:54

  Thanks for the support! My topic “Items Showing as NULL on Product Archive with Filters” has been successfully resolved.

  #452768 Copied
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