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The lateral and lower non -customizable lower mobile menu.

This topic has 6 replies, 2 voices, and was last updated 3 months, 4 weeks ago ago by Daniele

Daniele

Participant

August 14, 2025 at 18:20

Hi, I’m having problems with the mobile menu.
Practically, I have the logo, the search bar, then I would like to insert the language on the side menu and customize the lower menu, going to put the collections, the user, the favorites and the company menu. But when I click with element, it doesn’t work. How come?

#452706 Copied

5 Answers

Alex Carter

Support staff

August 14, 2025 at 19:49

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Daniele

Participant

August 14, 2025 at 20:01

Here the video of the problem.

Files is visible for topic creator and
support staff only.

#452710 Copied

Daniele

Participant

August 14, 2025 at 20:02

For admin user, can you share me your e-mail?

#452711 Copied

Alex Carter

Support staff

August 15, 2025 at 08:38

Hello,

We appreciate your prompt response.

You may use any email address to create a new account; it does not necessarily need to be your personal email or ours.

https://prnt.sc/v3iokQmrTyVu – Theme Options > Mobile panel > sections.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#452722 Copied

Daniele

Participant

August 19, 2025 at 14:17

Thanks for the support! My topic “The lateral and lower non -customizable lower mobile menu.” has been successfully resolved.

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The lateral and lower non -customizable lower mobile menu.

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