Issue with Category Filter Behavior in XStore

This topic has 6 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by velvate

  • Avatar: velvate
    velvate
    Participant
    August 14, 2025 at 09:49

    Hello,

    I am experiencing a problem with the category filter on my shop page in XStore. When I select a category (e.g., T-Shirt) and then click another (e.g., Sweatwear), the previous category remains selected. This creates a multi-selection instead of switching to the newly chosen category.

    I need the filter to work in single-select mode so customers can only choose one category at a time. Additionally, I want to hide unwanted categories like “All Products” and “Men” from the filter list, but the current widget setup is not making this easy.

    Please advise on how to fix this or provide an update that allows for single-select filtering and custom category visibility.

    Thank you,
    Praveen

    Files is visible for topic creator and
    support staff only.
    5 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    August 14, 2025 at 11:15

    Dear @velvate,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you!

    Avatar: velvate
    velvate
    Participant
    August 14, 2025 at 11:22

    done

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    August 14, 2025 at 11:37

    Dear @velvate,

    We hope this message finds you well.

    Please note that the Product Categories Filter widget is optimized specifically for use on the Shop page. For improved compatibility and performance, we kindly recommend using the Product Categories widget instead.

    To assist you, we have already added this widget to the Shop Sidebar for your testing and convenience. You may view it here: https://prnt.sc/yvuVNt3ZQEDf.

    Should you have any further questions or need additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: velvate
    velvate
    Participant
    August 14, 2025 at 11:53

    sorry to say, I am not satisfied, so can you remove product categories and let it be default one

    Avatar: velvate
    velvate
    Participant
    August 14, 2025 at 12:49

    Thanks for the support! My topic “issue with Category Filter Behavior in XStore” has been successfully resolved.

  • Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘issue with Category Filter Behavior in XStore’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.