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Using AMP Xstore for mobile, but while checkout error showing that the order is invalid

This topic has 4 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Jack Richardson

Digitalizer

Participant

August 11, 2025 at 10:26

Using AMP Xstore for mobile, but while checkout error showing that ” Sorry this order is invalid and cannot be paid for.. How to solve this. This issue is facing only on mobile. I have send u screenshot of both…

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3 Answers

Jack Richardson

Support staff

August 11, 2025 at 12:04

Hello @Digitalizer,

Thank you for reaching out.

The issue you are experiencing may be caused by one of the third-party plugins related to the Payment Gateway. We kindly recommend temporarily disabling all third-party plugins and testing the functionality again.

Please ensure that only the following plugins remain active during this process:

– XStore Core
– Elementor
– Pro Elements/Elementor PRO (if applicable)
– WooCommerce
– XStore AMP

If the problem persists after performing these steps, please let us know, and we will be happy to investigate the issue in more detail.

Best regards,
The 8Theme Team

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Digitalizer

Participant

August 12, 2025 at 08:20

I have tried all, Issue is in Xstore AMP plugin. If i removed this plugin and Payment process is working fine. Kindly give some solution for using this AMP plugin

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for this information.

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Jack Richardson

Support staff

August 12, 2025 at 16:01

Hello @Digitalizer,

Thank you for reaching out.

Unfortunately, we have not yet been able to identify the root cause of the issue you reported. However, please be assured that we have added it to our to-do list for further investigation and resolution. Our development team will be working to find a suitable solution.

In the meantime, we kindly ask that you keep the XStore AMP plugin deactivated until we release an update that includes the necessary fix.

We appreciate your understanding and patience.

Best regards,
The 8Theme Team

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