Return to previous page

Page not working – strange problem

This topic has 21 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Andrew Mitchell

Peter

Participant

August 8, 2025 at 13:03

We’re having a strange problem on sensilis.pl.

The page suddenly isn’t displaying properly.
When I installed the “elementor” plugin, something appeared, but not what I expected.
The site is built on wpbakery and has been working flawlessly for a long time.
Could it be yesterday’s update?

Please help urgently.

Please, contact administrator
for this information.

#452184 Copied

20 Answers

Alex Carter

Support staff

August 8, 2025 at 13:32

Hello,

Thank you for getting in touch with us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ We kindly ask you to downgrade your PHP version to either 8.1 or 8.2 (contact your hosting provider) , as not all plugins are currently compatible with your current version – 8.3.12

3/ Additionally, please contact your hosting provider to request FTP access credentials. Once you have obtained them, kindly share the details with us so we can further assist you.

Warm Regards,
The 8Theme Team

#452187 Copied

Peter

Participant

August 8, 2025 at 13:45

OK,
DEBUG Mode ON
PHP was 8.0, I Set 8.1

Please contact administrator
for this information.

#452190 Copied

Alex Carter

Support staff

August 8, 2025 at 14:47

Hello, Peter

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#452197 Copied

Peter

Participant

August 11, 2025 at 06:25

Do you have any answer?

#452264 Copied

Andrew Mitchell

Support staff

August 11, 2025 at 09:14

Hello, Peter,

Thank you for providing access. We have reviewed your environment and noticed that you are currently using PHP version 8.3.12.

We would like to inform you that the plugins mpc-massive and woocommerce-infinite-scroll are not compatible with this version of PHP. To ensure proper functionality of these plugins, we kindly recommend downgrading your PHP version to either 8.0 or 7.4.

Best regards,
8Theme Team

#452295 Copied

Peter

Participant

August 11, 2025 at 09:21

The server was always running version 8.0. I received a message from you in a previous message asking me to upgrade the version, so I did, but it didn’t change anything.

Now it’s set to version 8.0.

I can’t upgrade to version 7.4 because the provider doesn’t support it.

https://prnt.sc/bFxqmnPbvOAQ

Why is the page not displaying correctly?

I’ve also disabled these plugins, but that didn’t change anything.

Please help urgently.

#452297 Copied

Peter

Participant

August 11, 2025 at 09:59

PHP 8.0 is now available.

But the page still doesn’t display correctly.

#452302 Copied

Peter

Participant

August 11, 2025 at 10:05

Maybe this will help fix it.

I enabled the “elementor” plugin and the page appeared – the store and articles are working.

But the main page isn’t correct; the page is in WPBAKERY, and it seems to want to use ELEMENTOR.
Is there any way to change this?

#452304 Copied

Andrew Mitchell

Support staff

August 11, 2025 at 12:58

We kindly advise against using multiple builders simultaneously. In your case, the most suitable solution would be to choose a single builder and rebuild the missing pages using it exclusively.

Best regards,
The 8Theme Team

#452330 Copied

Peter

Participant

August 11, 2025 at 13:01

Except I didn’t change anything on the website, and it happened after the xstore update I did on Thursday – that’s what it looks like.

Have you looked into this problem?
As I wrote, the website was prepared for WPBakery – you can see it when you log in.
I don’t know why, when I disable ELEMENTOR, the website stops working.
When I enable it, everything is fine, except the home page, which displays everything I need – you’ll need to verify that. Because I only have everything configured in WPBakery on the home page, and the content isn’t showing up.
Take a look at this, because I see you’re replying to me without even considering my problem.

#452332 Copied

Peter

Participant

August 12, 2025 at 07:15

Can you tell me why the main page isn’t displaying its content?
The page has been the same for a long time, and when editing, it appears to be fine, but it’s not showing up.
Please help.

#452386 Copied

Peter

Participant

August 12, 2025 at 12:08

I created a new homepage and copied the boxes from the old one and noticed a few things.
1. I don’t have a top menu on the new page – why isn’t it appearing and how can I add it?
2. Several “rows” are generating errors, and I don’t know why.
The row with blog posts and photos – if I don’t add it, everything displays correctly.

I’m asking for urgent help, as the site has been down for several days and I haven’t received any help from you, and nothing has changed on my end – only an update on Thursday.

#452427 Copied

Andrew Mitchell

Support staff

August 14, 2025 at 07:43

Hello, Peter,

We would like to inform you that we have released an update for the theme, which includes numerous fixes, including improvements related to the WBP builder. We kindly ask you to install the latest update and check whether the issue has been resolved.

Best regards,
The 8Theme Team

#452626 Copied

Peter

Participant

August 18, 2025 at 06:31

The same problem persists.
The main page displays some nonsense. The elements created in WP-Backery are missing – please verify this issue, as something is broken.

Additionally, the new subpage still doesn’t have a menu – how can I add one there? (private message)
The same problem persists.
The main page displays some nonsense. The elements created in WP-Backer are missing – please verify this issue, as something is broken.

Furthermore, the new subpage still doesn’t have a menu – how do I add one? (private message)
There’s also no footer.

Please contact administrator
for this information.

#452862 Copied

Peter

Participant

August 18, 2025 at 06:42

Everything’s broken after the latest update – before, the products were displaying correctly.

PLEASE URGENT HELP, as our website has been down for almost two weeks due to your updates.

In the store, these banners are displayed at the end of the product list – where can I remove them? They weren’t there (photo).

And all the products are displaying incorrectly (private message).

Please contact administrator
for this information.

#452863 Copied

Andrew Mitchell

Support staff

August 18, 2025 at 10:25

Hello, Peter,

We have resolved this issue. Kindly check and confirm at your convenience.

Best regards,
8Theme Team

#452880 Copied

Peter

Participant

August 18, 2025 at 10:30

But not all the reported items.
1. Products display correctly – fine.
2. There are two banners at the end of the product list in the store that weren’t there; they appeared after an update – how do I remove them?
3. The website still doesn’t have a menu – how do I add one? (private)
4. The “home” page only has the same structure in WPBakery, but it doesn’t display – that’s the most important issue. (private)

Please contact administrator
for this information.

#452881 Copied

Peter

Participant

August 19, 2025 at 07:30

URGENT!!!
What have you ruined with these updates!!
THIS IS A TRAGEDY!

1. The “kontakt” page – private – when I enter the site, it shows some demo of yours, but when I edit it, it shows my actual content! What’s going on? – PLEASE VERIFY THIS URGENTLY!
2. The same thing is happening with the top menu.
The menu is the correct “main menu,” but the page displays something else – HOW IS THAT POSSIBLE?

Please contact administrator
for this information.

#452961 Copied

Peter

Participant

August 19, 2025 at 08:42

I fixed it.

#452970 Copied

Andrew Mitchell

Support staff

August 19, 2025 at 11:35

Hello, Peter,

At the moment, we are not experiencing the issues you mentioned. Please make sure to clear your cache after updating the theme, as this can often resolve such problems.

Best regards,
The 8Theme Team

#452986 Copied
Viewing 21 results - 1 through 21 (of 21 total)