WooCommerce menu not appearing for customers

This topic has 2 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Jack Richardson

  • Avatar: ColourRich
    ColourRich
    Participant
    August 4, 2025 at 23:45

    The WooCommerce menu is only appearing for “admin” users and not “customers” on our development site.

    This applies to both the pop-out menu, and the customer area.

    I have tried disabling plugins, but it doesn’t seem to make a difference. Is there a setting within the theme to hide the menu perhaps? If so I can’t find it anywhere.

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    1 Answer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 5, 2025 at 07:42

    Hello @ColourRich,

    We hope this message finds you well.

    We are currently unable to access your website, as it does not appear to be loading on our end. Could you kindly check whether the site is accessible from your side?

    Additionally, we recommend reviewing any custom plugins that may be installed on your website, as they could potentially affect the functionality of account-related menus. For instance, the “Subaccounts for WooCommerce” plugin currently active on your site might be contributing to the issue.

    We also suggest verifying whether the problem may be related to any customizations made via your child theme or other third-party plugins.

    Thank you for your attention to this matter. Please let us know if we can be of further assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

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