• 

  Nicolo

  Participant

  August 4, 2025 at 12:13

  The underline of the active url is not working,

  Seems like its stuck on “hjem” which is the home page

  But when you click around, e.g -> “om oss” (about us) the underline does not move accordingly

  Here is a video to illustrate the issue:

  https://imgur.com/a/hpa5XEp

  For quick troubleshooting i added the wp credentials in private content

  Regards

  Please, contact administrator
  for this information.

  #451749 Copied
  6 Answers
  

  Alex Carter

  Support staff

  August 4, 2025 at 13:41

  Hello,

  Thank you for reaching out to us.

  We have reviewed your site and noticed that there are nine different headers configured (please see the screenshot: https://prnt.sc/s0LhCx_7eXAo ). In order to assist you more effectively, could you please let us know which specific header is applied to the page shown in your video? This will help us identify the correct settings to check.

  We look forward to your response.

  Warm Regards,
  The 8Theme Team

  #451776 Copied
  

  Nicolo

  Participant

  August 4, 2025 at 13:51

  Sure

  Its in the default language;

  Xstore builder -> headers -> customizer

  https://www.loom.com/share/a1d2c394a55b4d6dbe78e53207218176

  #451782 Copied
  

  Nicolo

  Participant

  August 4, 2025 at 14:04

  Its these 2

  See image attached

  Files is visible for topic creator and
  support staff only.

  #451792 Copied
  

  Jack Richardson

  Support staff

  August 4, 2025 at 15:17

  Hello @Nicolo,

  I hope this message finds you well.

  Could you kindly check the website now? We have disabled the object cache for the WordPress menus, as the home menu item was previously being incorrectly cached as active on other pages.

  Thank you for your attention to this matter.

  Best regards,
  The 8Theme Team

  #451808 Copied
  

  Nicolo

  Participant

  August 4, 2025 at 18:05

  Great, thanks alot! it did the trick

  #451831 Copied
  

  Nicolo

  Participant

  August 4, 2025 at 18:05

  Thanks for the support! My topic “Header – active underline not working.” has been successfully resolved.

  #451832 Copied
• Viewing 7 results - 1 through 7 (of 7 total)