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JS Error After Updating XStore Theme – “Cannot create property ‘guid’ on string” in jQuery

This topic has 6 replies, 3 voices, and was last updated 4 months, 3 weeks ago ago by regencycigaremporium

regencycigaremporium

Participant

July 31, 2025 at 13:35

Hi XStore Support Team,

After updating the XStore theme and Core plugin on our staging environment, I encountered the following JavaScript error:

Uncaught TypeError: Cannot create property ‘guid’ on string ‘https://c258c6bb17.nxcli.io/’
at Object.e.data (jquery.min.js:2)

This issue only appeared after updating the XStore theme, and seems to stem from jquery.min.js. Nothing else changed at the time of this error surfacing, so it appears directly tied to the theme update.

Before pushing the changes to our live site, I’d appreciate your help in identifying:

The cause of this error.
Whether a fix or patch is available.

Additional Note (possibly unrelated):
I also noticed the following error in the console, though it occurred after updating other plugins like Customer Reviews for WooCommerce and Advanced Coupons:

Error from server: Visit not recorded. Too early to record a new visit from the same IP. at rsp-tracker.js?ver=1753957202:1

Could you let me know if this script is part of the XStore theme or something else?

Thanks in advance for your support — I’ll hold off on updating the live site until I hear from you.

#451294 Copied

5 Answers

Alex Carter

Support staff

July 31, 2025 at 13:38

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#451295 Copied

regencycigaremporium

Participant

July 31, 2025 at 13:44

Dear Alex,

Thank you for the prompt reply.

Please see the FTP and WordPress admin details on the private content area.

Thank you so much!

Please contact administrator
for this information.

#451297 Copied

Andrew Mitchell

Support staff

August 1, 2025 at 09:07

Hello, regencycigaremporium,

We have identified that the issue is related to caching on the CDN. Kindly clear the cache there, as well as any other caches that may be affecting the site.

Best regards,
The 8Theme Team

#451423 Copied

regencycigaremporium

Participant

August 1, 2025 at 10:26

That worked, thank you so much!!

#451432 Copied

regencycigaremporium

Participant

August 1, 2025 at 10:27

Thanks for the support! My topic “JS Error After Updating XStore Theme – “Cannot create property ‘guid’ on string” in jQuery” has been successfully resolved.

#451433 Copied
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The issue related to '‘JS Error After Updating XStore Theme – “Cannot create property ‘guid’ on string” in jQuery’' has been successfully resolved, and the topic is now closed for further responses

JS Error After Updating XStore Theme – “Cannot create property ‘guid’ on string” in jQuery

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