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With predefiend prototype product sku does not appear, also Quick View is not working

This topic has 12 replies, 3 voices, and was last updated 4 months, 1 weeks ago ago by Jack Richardson

leveltgp

Participant

July 26, 2025 at 15:04

Hello, in this eshop I have prblems.
Sku is not displayed in product page with predefined prototype, I must change to Lasto choise to display product code.
Also although Tabs are enabled only description is visible. Additional Information TaB not.
Quick View does not work at all!!
The eshop is under development but I opened it to see the 1 product I have created.
https://fourseasons-online.gr/product/vanilla-caramel-%ce%bc%ce%b5-%ce%b1%cf%81%ce%ba%ce%bf%cf%85%ce%b4%ce%ac%ce%ba%ce%b9/

Please, contact administrator
for this information.

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11 Answers

Alex Carter

Support staff

July 26, 2025 at 15:53

Hello,

Thank you for reaching out to us.

1/ SKU can be visible – https://prnt.sc/sAkQx1LmnDTU

2/ Please note that the “Additional Information” tab will only show if the product has weight, dimensions or attributes (with “Visible on the product page” checked). – https://woocommerce.com/document/editing-product-data-tabs/

3/ Please check now – https://gyazo.com/49fa2c120d0dbd5a6292257254940dff

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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leveltgp

Participant

July 26, 2025 at 18:32

Hello, thank you for your message, my product has weight and attributes so it shou;d be displayed, also from product page builder I have do it but in front itt does not.
Also aulthough Quick view is enabled, inshop page or archive page it is not enabled. Please check.

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leveltgp

Participant

July 26, 2025 at 18:39

When Iam logged in I can see them when I edit the sinle product builder, when I see the product as visitor or even logged in on the eshop I cannot see them, second tab with weight, attributes etc… can you explain this to me? Cache issue?
Elementor V4 is ok to enable it? Will cause any problems?

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leveltgp

Participant

July 26, 2025 at 19:05

Also something strange I noticed, after demo importing, no static blocks where created? Is this normal according to the theme layout?

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Alex Carter

Support staff

July 27, 2025 at 12:03

Hello,

1/ Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ XStore Builders > Archive products > edit template > products settings > https://gyazo.com/fb48035a3027c1892ddb2e2216ef4ed1

Warm Regards,
The 8Theme Team

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leveltgp

Participant

July 27, 2025 at 13:41

FTP ACCESS PROVIDED
Thank you very much

Please contact administrator
for this information.

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Alex Carter

Support staff

July 28, 2025 at 07:10

Hello, leveltgp

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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Jack Richardson

Support staff

July 28, 2025 at 12:14

Hello @leveltgp
We cannot connect to the FTP access. Please, check the private content.
Kind regards, Jack Richardson
The 8theme’s team

Please contact administrator
for this information.

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leveltgp

Participant

July 28, 2025 at 12:19

gIVE ME YOUR IP maybe your IP is blocked

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leveltgp

Participant

July 28, 2025 at 12:23

tRY AGAIN i CORRECT THE PASSWORD

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Jack Richardson

Support staff

July 28, 2025 at 13:19

Hello @leveltgp
Please, check now.
Kind regards, Jack Richardson
The 8theme’s team

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