Product image is blurred and it becomes a focused image when the mouse over them

This topic has 9 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Ethan

  • Avatar: Ethan
    Ethan
    Participant
    July 24, 2025 at 09:30

    Please see the attached video. The product image is a little bit blurred and it becomes a focused image when the mouse over them. Please show me how to make the image clear all the time. Thanks

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    support staff only.
    8 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 24, 2025 at 09:41

    Hello,

    Thank you for reaching out to us.

    We can not see the content of your single product page – https://prnt.sc/0KF5ct1kh1yx https://www.8theme.com/documentation/xstore/woocommerce/great-things-are-on-the-horizon-or-site-visibility-from-woocommerce-plugin/

    Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    Warm Regards,
    The 8Theme Team

    Avatar: Ethan
    Ethan
    Participant
    July 24, 2025 at 12:15

    Hello,
    Thanks for your reply.
    My site Visibility just set to “Live”.
    And I try to go to Appearance > Customize > WooCommerce > Product Images. It seems like doesn’t work. Please see attached image.

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    support staff only.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 24, 2025 at 12:49

    Hello,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Ethan
    Ethan
    Participant
    July 24, 2025 at 13:07

    Please see attached image for wp login details. Thanks

    Files is visible for topic creator and
    support staff only.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 24, 2025 at 13:33

    Hello,

    Kindly copy and paste the login and password into the Private Content area instead of providing a screenshot.

    Warm Regards,
    The 8Theme Team

    Avatar: Ethan
    Ethan
    Participant
    July 24, 2025 at 13:38

    1

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 24, 2025 at 14:13

    Hello,

    We appreciate your prompt response.

    Please clear cache and check now – https://prnt.sc/-9d9iB1gcPAp

    Warm Regards,
    The 8Theme Team

    Avatar: Ethan
    Ethan
    Participant
    July 25, 2025 at 15:59

    Thanks for the support! My topic “Product image is blurred and it becomes a focused image when the mouse over them” has been successfully resolved.

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The issue related to '‘Product image is blurred and it becomes a focused image when the mouse over them’' has been successfully resolved, and the topic is now closed for further responses

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