Issue with Sidemenu – first item no response

Hello,

Please update the theme and core plugin, clear your cache, and check if the issue has been resolved.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
If the problem persists, kindly deactivate all third-party plugins to ensure that the issue is not caused by one of them.

Once you have completed these steps, please let us know the results.

Warm Regards,
The 8Theme Team

Dear @kmc,

We hope this message finds you well.

We have noticed that the /product-category/ slug has been removed from the WooCommerce product category URLs on your website.

Could you kindly revert this change and restore the default slug? Once done, please check the functionality again.

Please note that the AJAX filter widget relies on the default product category slug to function correctly, and it may not work as expected without it.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @kmc,

We kindly ask you to try the solution we suggested and let us know if it resolves the issue.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @kmc,

We hope this message finds you well.

Could you kindly clone your LIVE website to the staging environment at your earliest convenience? This will allow us to investigate and debug the issues more effectively on the staging site.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @kmc,

Thank you for your message.

Yes, that could indeed be the reason.

Could you kindly clarify why the category templates appear to be different?

Best regards,
The 8Theme Team

Dear @kmc,

We hope this message finds you well.

To help prevent potential errors, we kindly recommend using a single Product Archive template builder for all shop and category pages. This approach ensures consistency and reduces the likelihood of conflicts.

Within this unified template, you can include two separate containers—one designated for the shop page and another for category pages. You may then apply the following custom CSS to control the visibility of each container based on the page being viewed:

body.tax-product_cat .banner_for_shop {
    display: none !important;
}

body.woocommerce-shop .banner_for_categories {
    display: none !important;
}

Additionally, please note that we utilize AJAX-based product filtering. As a result, only the product list on the right-hand side is reloaded during filtering. Using a single Product Archive template builder is therefore an effective and compatible solution.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @kmc,

We hope this message finds you well.

We have noticed that your website is currently inaccessible. Please refer to the screenshot below for your reference:

https://prnt.sc/zseh6v-efJpJ

Could you kindly assist us by checking the issue at your earliest convenience?

Thank you in advance for your support.

Best regards,
The 8Theme Team

Dear @kmc,

We hope this message finds you well.

The banners at the top should now be displaying correctly. At your convenience, could you please clear your cache and verify if the issue has been resolved?

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @kmc,

We would like to inform you that the scroll-to-top functionality has been disabled following the use of AJAX filters.

Best regards,
The 8Theme Team