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  SM

  Participant

  July 22, 2025 at 12:52

  I’m using the XStore theme with WooCommerce. The issue I’m facing is with the “Sign In” link on the mobile view.

  On desktop, clicking Sign In properly opens the Login/Register page.

  However, on mobile, clicking the same link redirects me to the homepage instead of the login/Register Page.

  This is currently impacting access on mobile and is a high-priority issue. I would really appreciate your urgent assistance in resolving this.

  Thank you!

  #450496 Copied
  8 Answers
  

  Alex Carter

  Support staff

  July 22, 2025 at 12:58

  Hello,

  Thank you for reaching out to us.

  Please make sure that you are using the latest versions of the theme and core plugin.

  If updating does not resolve the issue, kindly provide us with access to your WordPress admin panel so we can check your settings and assist you further.

  Warm Regards,
  The 8Theme Team

  #450497 Copied
  

  SM

  Participant

  July 22, 2025 at 13:52

  hi the issue is not solved can you please check shared an access with you

  Please contact administrator
  for this information.

  #450503 Copied
  

  SM

  Participant

  July 22, 2025 at 14:31

  please check i have made the change you asked for after updating the website view change still sign in did not work in mobile its not an update issue

  Please contact administrator
  for this information.

  #450508 Copied
  

  Alex Carter

  Support staff

  July 22, 2025 at 14:57

  Hello,

  Could you please provide temporary FTP access also?

  For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

  Warm Regards,
  The 8Theme Team

  #450510 Copied
  

  SM

  Participant

  July 22, 2025 at 18:02

  please check

  Please contact administrator
  for this information.

  #450517 Copied
  

  Jack Richardson

  Support staff

  July 23, 2025 at 06:43

  Hello @SM
  Please, check now. We have fixed the issue with account element in mobile panel.
  Kind regards, Jack Richardson
  The 8theme’s team

  #450534 Copied
  

  SM

  Participant

  July 23, 2025 at 07:16

  Thank you , issue is resolved.
  how did you solve it what was the issue

  #450539 Copied
  

  Jack Richardson

  Support staff

  July 23, 2025 at 13:31

  Hello @SM
  We have configured the Account element url in Mobile panel from Theme Options.
  Kind regards, Jack Richardson
  The 8theme’s team

  #450578 Copied
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