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Product categories not updating product count on frontend

This topic has 6 replies, 3 voices, and was last updated 5 months ago ago by Nguyen Cong Minh

Nguyen Cong Minh

Participant

July 21, 2025 at 07:16

Hi XStore support team,

I’m encountering an issue with the product category filter on my shop page.

I’ve added new products and assigned them to categories in the WordPress admin. However, on the frontend, the product counts are not updating in the filter widget, even after clearing the cache and regenerating the product lookup tables.

Here’s what I’ve tried:
– Assigned products to categories and ensured they are published
– Regenerated WooCommerce product lookup tables
– Cleared all caches (plugin + browser)
– Checked the widget settings (show count is enabled, hide empty categories is disabled)
– Enabled the custom product archive layout and verified the sidebar setup

Despite all of this, the frontend filter still doesn’t reflect the updated product counts and title of categories.

Could you please advise on how to fix this issue or let me know if it’s a known bug?

Website: lavatu.vn

Thanks in advance!

Best regards,

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5 Answers

Alex Carter

Support staff

July 21, 2025 at 07:25

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Nguyen Cong Minh

Participant

July 21, 2025 at 07:34

Let check, pls. Thank you

Please contact administrator
for this information.

#450371 Copied

Jack Richardson

Support staff

July 21, 2025 at 12:11

Hello @Nguyen Cong Minh
Please, check now.
We implemented the solution from next reply -> https://www.8theme.com/topic/product-page-category-filter-did-not-work-perfectly/#post-429404.
Kind regards, Jack Richardson
The 8theme’s team

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Nguyen Cong Minh

Participant

July 21, 2025 at 15:49

If my website has any more errors, I hope you can support us. Many thanks

#450429 Copied

Nguyen Cong Minh

Participant

July 21, 2025 at 15:49

Thanks for the support! My topic “Product categories not updating product count on frontend” has been successfully resolved.

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Product categories not updating product count on frontend

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