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Instagram Error validating access token, Session has expired on Monday

This topic has 5 replies, 3 voices, and was last updated 4 months, 3 weeks ago ago by kmc

kmc

Participant

July 16, 2025 at 10:02

The token says expired, I have tried the following, non worked.

– go to facebook developer, re-generate token
– delete the old APP, create a new APP in facebook, re-generate the token.
– purged all cache.

Still not working.

Please, contact administrator
for this information.

#450003 Copied

4 Answers

Rose Tyler

Support staff

July 16, 2025 at 10:07

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#450004 Copied

kmc

Participant

July 16, 2025 at 11:57

See attached

Please contact administrator
for this information.

#450019 Copied

Andrew Mitchell

Support staff

July 16, 2025 at 12:37

Hello,

We appreciate your prompt response.

We have cleared the cache here – https://prnt.sc/FW7hJrBe85Cw , and it appears that this has resolved the issue. Kindly clear your browser cache as well and check the Instagram section on your homepage to confirm everything is functioning correctly https://gyazo.com/ee831a395d5e4373363cd1c77a4c0a79

Warm Regards,
The 8Theme Team

#450027 Copied

kmc

Participant

July 18, 2025 at 05:36

Thanks for the support! My topic “Instagram Error validating access token, Session has expired on Monday” has been successfully resolved.

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Instagram Error validating access token, Session has expired on Monday

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