Thanks for resolving the account issue with support. I have two issues I am attempting to resolve.
1. I am unable to register a new user through the registration form on the front end of the site. Backend registration is unaffected. When attempted to register a new user the loading icon just spins forever. On a staging site I have disabled all plugins except woo commerce, changed the theme back to storefront and tried other combinations of disabling plugins and changing themes and can not get it to work. I have also attempted a custom registration page and that did not make any difference either. A video is attached for review.
2. I have attempted installation of WP Bakery 8.4 and 8.5 and have not been able to get it to work correctly when adding or viewing an html code element. Once updated the raw html element displays random characters when not in the edit mode, when in edit mode I am unable to edit any of the code. I had to restore from a backup to version 7.9. I do not recommend attempting to install this on the live site unless you have verified the issue.
I have included the credentials for both live and staging site as well as SFTP info. We are using cloudflare to proxy the DNS so plugin installation on the live site requires permission changes to the cloudflare settings however you are free to use the staging site to perform any testing.