New user registration front end, WP Bakery 8.4,8.5 Update

This topic has 8 replies, 3 voices, and was last updated 4 weeks, 1 days ago ago by Jack Richardson

  • Avatar: gtstyling
    gtstyling
    Participant
    July 10, 2025 at 10:39

    Thanks for resolving the account issue with support. I have two issues I am attempting to resolve.

    1. I am unable to register a new user through the registration form on the front end of the site. Backend registration is unaffected. When attempted to register a new user the loading icon just spins forever. On a staging site I have disabled all plugins except woo commerce, changed the theme back to storefront and tried other combinations of disabling plugins and changing themes and can not get it to work. I have also attempted a custom registration page and that did not make any difference either. A video is attached for review.

    2. I have attempted installation of WP Bakery 8.4 and 8.5 and have not been able to get it to work correctly when adding or viewing an html code element. Once updated the raw html element displays random characters when not in the edit mode, when in edit mode I am unable to edit any of the code. I had to restore from a backup to version 7.9. I do not recommend attempting to install this on the live site unless you have verified the issue.

    I have included the credentials for both live and staging site as well as SFTP info. We are using cloudflare to proxy the DNS so plugin installation on the live site requires permission changes to the cloudflare settings however you are free to use the staging site to perform any testing.

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    7 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 11, 2025 at 07:45

    Hello, gtstyling,

    Unfortunately, the FTP access credentials you provided are not working for either the live or staging websites.

    Best regards,
    The 8Theme Team

    Avatar: gtstyling
    gtstyling
    Participant
    July 11, 2025 at 22:13

    Check private area

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 14, 2025 at 13:24

    Hello, gtstyling,

    We have resolved the issue on both the live and staging websites. Kindly check and confirm that everything is working as expected.

    The changes were made in the following file:
    themes/woopress/framework/theme-functions.php

    Please note that these updates will also be included in the upcoming version 6.5.5.

    Best regards,
    The 8Theme Team

    Avatar: gtstyling
    gtstyling
    Participant
    July 24, 2025 at 06:15

    Hello, this appears to be working however, for some reason the custom registration page I created is not being recognized by a capcha plugin and the default registration page was deleted. Are you able to restore the default registration page?

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 24, 2025 at 10:25

    Hello, gtstyling,

    There is no separate standard registration page in WooCommerce. By default, the registration process is handled through the “My Account” page.

    We kindly recommend disabling the custom registration page and using the default “My Account” page provided by WooCommerce for optimal functionality.

    Best regards,
    The 8Theme Team

    Avatar: gtstyling
    gtstyling
    Participant
    November 1, 2025 at 07:43

    I still did not receive an answer on WP Bakery update when trying to install on my live site from months ago:

    2. I have attempted installation of WP Bakery 8.4 and 8.5 and have not been able to get it to work correctly when adding or viewing an html code element. Once updated the raw html element displays random characters when not in the edit mode, when in edit mode I am unable to edit any of the code. I had to restore from a backup to version 7.9. I do not recommend attempting to install this on the live site unless you have verified the issue.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2025 at 12:35

    Hello @gtstyling,

    Could you please provide us with a video demonstrating the issue? We have tested the latest version of WPBakery, which you can also download from the “My Account” page on our website: https://prnt.sc/DU9stltb7I1J. The latest version is 8.7.2, so you may try installing it manually on your website and check if the issue persists.

    Best regards,
    The 8Theme Team

  • Viewing 8 results - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.