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Template Issues: Footer Overlap, and Responsiveness Problems

This topic has 9 replies, 4 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

Marlon

Participant

July 3, 2025 at 16:07

Hello,

I’m experiencing several issues with the template on my website. Below is a detailed description of the problems I’ve encountered:
1. Mobile version – footer overlapping content: When accessing the shop or any of the categories from the menu on a mobile device and scrolling down, the footer appears over the products. This prevents users from seeing the last items or clicking on the “View more” button. It feels like there’s an invisible layer blocking access to that section.
2. Menu not fully responsive on tablets: On tablet devices, both in portrait and landscape mode, the menu does not adapt properly and shows visual and usability issues.

I would greatly appreciate your help in resolving these issues as soon as possible.

Thank you in advance.
Best regards,

Please, contact administrator
for this information.

#448873 Copied

8 Answers

Alex Carter

Support staff

July 4, 2025 at 13:36

Hello,

Thank you for reaching out to us.

In order to assist you more effectively, we kindly ask that you provide video demonstrations of the issues you are experiencing, along with the steps that lead to them. This will greatly help us in understanding and replicating the problems on our end.

Please upload the videos to a file-sharing service, such as https://fex.net/, and share the download links with us.

Warm Regards,
The 8Theme Team

#448950 Copied

Marlon

Participant

July 4, 2025 at 13:50

Hi:

Please, it is urgent as customers cannot purchase items that do not appear on the website from the mobile view.

Point 2 has already been resolved
thanks

https://fex.net/s/txdfrmp

Regards

#448952 Copied

Alex Carter

Support staff

July 4, 2025 at 14:23

Hello, Marlon

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#448956 Copied

Jack Richardson

Support staff

July 4, 2025 at 15:24

Hello @Marlon,

We hope this message finds you well.

We have reviewed the issue you reported and would like to inform you that no recent changes have been made on our end that could have caused this behavior. It appears that the latest version of Elementor (3.30) may include updates to their styling, which could potentially affect the display of certain widgets and one of such widgets is Archive products (maybe it is related to some structure you are using but we don’t inspect such details).

At this time, we have identified a solution by setting the Archive Products widget to full width, as shown in the following screenshot: https://prnt.sc/J4cOZrTVHhuS. This adjustment does not impact the desktop layout but effectively resolves the issue on mobile devices, as demonstrated here: https://gyazo.com/89e5abd110cfe99ddf283848eed4828b.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
The 8Theme Team

#448976 Copied

Marlon

Participant

July 4, 2025 at 16:22

Hello,

Thank you very much for your quick response and for providing such a clear solution.

We have applied the full-width adjustment to the Archive Products widget across all categories, and we can confirm that the issue has been completely resolved, both on mobile and desktop devices.

Thanks again for your help!

Best regards.

#448995 Copied

Jack Richardson

Support staff

July 4, 2025 at 16:26

Hello @Marlon,

Thank you very much for your kind message and for confirming that the issue has been successfully resolved.

Should you need any further assistance or have additional questions, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#448997 Copied

Marlon

Participant

July 4, 2025 at 17:12

Thanks for the support! My topic “Template Issues: Footer Overlap, and Responsiveness Problems” has been successfully resolved.

#449007 Copied

Andrew Mitchell

Support staff

July 4, 2025 at 19:45

Dear Marlon,

You’re most welcome! We’re truly glad to hear that your issue regarding “Template Issues: Footer Overlap, and Responsiveness Problems” has been successfully resolved. Thank you for taking the time to update us.

We hope our theme is enhancing your experience and meeting your expectations. If you’re satisfied with our product and support, we would be incredibly grateful if you could take a moment to leave us a 5-star review on ThemeForest. Your positive feedback not only motivates our team but also helps us continue to improve and serve you better.

You can leave your review here: https://themeforest.net/downloads

Should you have any further questions or need assistance in the future, please don’t hesitate to reach out. Our dedicated support team is always here to help.

Best regards,
8Theme’s Team

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Template Issues: Footer Overlap, and Responsiveness Problems

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