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Login data in the off-canvas menu on the start page is not forwarded directly

This topic has 14 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Jack Richardson

Marion

Participant

June 26, 2025 at 21:27

Hello support team,
my problem is that the login data in the off-canvas menu on the start page is not forwarded directly, i.e. you are not logged in, but redirected to the my-account page, where you have to enter the login data again. The same applies to registration. Can you please help me how to fix the problem?
Thank you, Marion

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13 Answers

Alex Carter

Support staff

June 27, 2025 at 06:59

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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Marion

Participant

June 27, 2025 at 08:44

Thank you for helping me. I send you in Private content area the login details für wp-admin and ftp. Marion

Please contact administrator
for this information.

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Alex Carter

Support staff

June 27, 2025 at 08:52

Hello, Marion

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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Marion

Participant

June 27, 2025 at 10:38

Thank you in advance

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Jack Richardson

Support staff

June 28, 2025 at 08:47

Dear @Marion,

We hope this message finds you well.

We would like to inform you that your website is currently not loading, which prevents us from verifying whether the solution we implemented has resolved the issue you reported.

Could you please contact your hosting provider to address this matter? Once the website is accessible again, kindly inform us so that we can proceed with the necessary checks.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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Marion

Participant

June 28, 2025 at 09:28

Hello Jack, thank you for your message. I don’t know what happened, but now the website loads. Thank you.

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Jack Richardson

Support staff

June 30, 2025 at 13:20

Dear @Marion,

Thank you for your message. We are pleased to hear that your website is now loading correctly.

Please note that our team is still working on a permanent solution. We will notify you as soon as we have resolved the issue.

Best regards,
The 8Theme Team

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Marion

Participant

June 30, 2025 at 13:38

Thank you very much for your update. Hoping there will be a solution. Best wishes, Marion

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Jack Richardson

Support staff

July 3, 2025 at 07:21

Dear @Marion,

Thank you for reaching out.

We regret to inform you that we are currently unable to provide a solution to the issue you reported. However, please be assured that we have added it to our list of items to review, and we will investigate it further at a later time.

We apologize for any inconvenience this may cause and appreciate your understanding. Our team will do its best to implement a comprehensive solution as soon as possible.

Best regards,
Jack Richardson
The 8Theme Team

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Marion

Participant

July 3, 2025 at 21:51

Dear Jack Richardson,

Thank you for your message and for adding the issue to your review list.

In the meantime, I wanted to let you know that registration from the OffCanvas element is now working, and login technically works as well — however, the button text still shows “Anmelden” (Log in) even after a successful login. When navigating to the my-account page, the user is clearly logged in, so the issue seems to be just with the button label.
Would it be possible to solve this remaining issue after all?

If not, could you please assist me with an alternative solution? For example:
Instead of using the OffCanvas or dropdown login, could clicking on “Anmelden” (Log in) simply redirect users to the my-account page?
Also, is it possible to change the button label from “Anmelden” (Log in) to “Mein Konto” (My Account) when the user is logged in?

Thank you in advance for your support!

Best regards,

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Jack Richardson

Support staff

July 4, 2025 at 07:41

Dear @Marion,

We hope this message finds you well.

We would like to inform you that we have installed the latest version of our theme, which maintains the same version of the off-canvas login URLs as before. This is a temporary measure, as we have not yet identified a suitable solution for the issue.

If you prefer to use non-off-canvas content, you may select the following option: https://prnt.sc/b1RTjUAiWlH2. Additionally, you can configure the text displayed for logged-in and logged-out users using these settings: https://prnt.sc/2weCIMS1jVuy.

However, we have noticed that your current header does not display our widget. Instead, it appears that you are using a custom shortcode, likely from a third-party plugin: https://prnt.sc/rbVSstEf3ewk. If you wish to modify the content of this shortcode, we recommend referring to the documentation provided by the plugin’s developer. Alternatively, if the shortcode was custom-built, you may need to adjust the code according to your specific requirements.

Please note that our support team is dedicated to assisting with our own products and code. Unfortunately, we are unable to provide support for third-party plugin settings or custom code not developed by us.

Thank you for your understanding.

Best regards,
The 8Theme Support Team

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Marion

Participant

July 4, 2025 at 08:28

Dear 8Theme Support Team,

Thank you for your message.

I just wanted to clarify that I did not remove your widget completely, but only hid it temporarily while trying to find an alternative solution. As the widget does not work properly with the current theme setup, I tried to do a workaround.

With your solution, I will reactivate the widget — but not using the off-canvas option for now. I’m very grateful for your ongoing support, and as soon as there is a proper solution to the off-canvas issue, I would appreciate it if you could let me know so I can switch back to using it.

Best regards,
Marion

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Jack Richardson

Support staff

July 4, 2025 at 13:02

Dear @Marion,

Thank you very much for your kind words regarding our work. We truly appreciate your support.

Please rest assured that we are always committed to delivering the best possible service to our customers. However, there are times when identifying the most effective solution may require a bit more time. Once a solution has been implemented, you will be able to find the corresponding update listed on our changelog page: https://xstore.8theme.com/update-history/.

Thank you for your understanding and continued trust in our team.

Best regards,
The 8Theme Team

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