Return to previous page

Facing issues after new update scrollbars, cart popup, cart coupons, banner scroller…. etc etc

This topic has 6 replies, 2 voices, and was last updated 6 months ago ago by Plethora

Plethora

Participant

June 25, 2025 at 09:58

after the update
1-the scrollers are not working in at all
2-ajax search is not working
3-added to cart sidebar not working
4-banner scroller is not working
5- cart page our coupons are not visible anymore.

I am glab how many more issues I am going to find. unable to rollback as well.

(Everything is working in edit mode)

Please, contact administrator
for this information.

#448035 Copied

5 Answers

Alex Carter

Support staff

June 25, 2025 at 10:02

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating of issues and the steps leading to them.
Upload videos on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#448039 Copied

Plethora

Participant

June 25, 2025 at 10:11

find the link and access in pvt.

Please contact administrator
for this information.

#448042 Copied

Plethora

Participant

June 25, 2025 at 10:17

please find the link with video

Please contact administrator
for this information.

#448043 Copied

Alex Carter

Support staff

June 25, 2025 at 10:30

Hello,

It appears that the issues were caused by the settings of the Cache Rocket plugin.
Could you please check again now?

Best regards,
8Theme Team

#448045 Copied

Plethora

Participant

June 25, 2025 at 10:52

Thanks for the support! My topic “facing issues after new update scrollbars, cart popup, cart coupons, banner scroller…. etc etc” has been successfully resolved.

#448046 Copied
Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘facing issues after new update scrollbars, cart popup, cart coupons, banner scroller…. etc etc’' has been successfully resolved, and the topic is now closed for further responses

Facing issues after new update scrollbars, cart popup, cart coupons, banner scroller…. etc etc

Explore our best WordPress WooCommerce Themes collection