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I get an error message after installing Xstore

This topic has 12 replies, 3 voices, and was last updated 2 weeks, 6 days ago ago by Jack Richardson

Gizmo

Participant

June 11, 2025 at 14:27

Hi,

I bought your theme (Xstore) yesterday, but I have a little problem.

When I installed it, I get this error message:

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Your theme (xstore template) contains outdated copies of some WooCommerce template files. These files may need to be updated to ensure they are compatible with the current version of WooCommerce. Suggestions for fixing this:

Update your theme to the latest version. If there is no update available, contact your theme creator and ask about compatibility with the current WooCommerce version.

If you copied over a template file to make a change, you will need to copy the new version of the template and reapply your changes.

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11 Answers

Alex Carter

Support staff

June 11, 2025 at 14:52

Hello,

Thank you for reaching out to us.

We have provided a link to download the theme and core plugin via the private content area. Kindly update both the theme and the plugin, and then proceed with testing your website.

If the issue persists, please provide us with temporary access to your website’s admin panel so that we can investigate the problem in more detail.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#446894 Copied

Gizmo

Participant

June 19, 2025 at 11:06

Hi,

Thanks for your reply.

I have updated with the new files, but still have problems.

Sending a private message as well

Please contact administrator
for this information.

#447551 Copied

Alex Carter

Support staff

June 19, 2025 at 11:18

Hello,

Your site is under maintenance mode, so we can’t check it.
Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Gizmo

Participant

June 19, 2025 at 12:15

Hi

Thanks for the quick response.

I have sent you the login details privately.

Please contact administrator
for this information.

#447561 Copied

Alex Carter

Support staff

June 19, 2025 at 13:51

Hello,

We kindly ask you to assign the Administrator role to the user account that was created for us.

Best regards,
The 8Theme Team

#447565 Copied

Gizmo

Participant

June 19, 2025 at 14:02

Hi,

Hope it works to log in now?

#447566 Copied

Jack Richardson

Support staff

June 19, 2025 at 15:37

Dear @Gizmo,

We hope this message finds you well.

We noticed that your website currently displays an empty header section, as shown in the following screenshot: https://prnt.sc/GbtnFTFrMU1Y. This issue appears to be due to the majority of widgets being disabled in your header settings: https://prnt.sc/32R8Y3oW6Ooj.

To assist you, we have reactivated all header widgets and added custom content to ensure that the header is now visible on your pages. You may further customize your header by importing a template from XStudio (please refer to this guide: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/) or by creating your own custom header content.

Additionally, we recommend reviewing the following article from our documentation to help improve your website’s performance: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Lastly, please make sure to clear your CDN cache. If you continue to experience issues with image loading, kindly provide us with screenshots or a short video demonstrating the problem so that we can offer appropriate solutions.

Best regards,
The 8Theme Team

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Gizmo

Participant

June 19, 2025 at 15:44

Hi,

Thanks for the fast and good support.

I will fix what you wrote.

#447571 Copied

Gizmo

Participant

June 19, 2025 at 16:03

Hi again,

I have cleared the cache, but despite this some product images are displayed this way. See attached dump.

What could be the reason for this?

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support staff only.

#447574 Copied

Gizmo

Participant

June 19, 2025 at 16:30

Also discovered that the product images are displayed incorrectly, see dump

Files is visible for topic creator and
support staff only.

#447575 Copied

Jack Richardson

Support staff

June 20, 2025 at 06:13

Dear @Gizmo,

We hope this message finds you well.

Kindly check the issue now. We have implemented the solution as outlined in the following reply:
https://www.8theme.com/topic/issue-with-thumbnail-slider-on-woocommerce-product-page/#post-436136

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

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