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Alidropship plugin – import products can’t view

This topic has 28 replies, 3 voices, and was last updated 5 days, 10 hours ago ago by Andrew Mitchell

harshana

Participant

June 11, 2025 at 12:44

Hello XStore Support Team,

I’m experiencing a critical issue with my website using the XStore theme.
Product is successfully import to the dashboard from aliexpress but can’t view it from the website.
screenshot attached – console error

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27 Answers

Alex Carter

Support staff

June 11, 2025 at 12:50

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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harshana

Participant

June 12, 2025 at 06:31

need your email for give admin access

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Alex Carter

Support staff

June 12, 2025 at 07:06

Hello,

Any email address can be used for the new account, it does not have to be your or our personal email.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

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harshana

Participant

June 12, 2025 at 09:34

did you receive the admin link and FTP account details. I send it as private content

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Alex Carter

Support staff

June 12, 2025 at 10:20

Hello,

We would like to inform you that we are currently unable to see any private content from your side. Kindly check and ensure that the necessary information is provided in the designated area when you respond to us next time: https://prnt.sc/BuQ-wpru6lce

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

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harshana

Participant

June 12, 2025 at 12:10

check the private content

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

June 12, 2025 at 15:54

Hello, harshana,

Thank you for providing access. We have resolved the issues related to our topic. However, we are observing a significant number of fatal errors caused by the Dokan Pro plugin. Please find the details in the attached files.

Best regards,
The 8Theme Team

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harshana

Participant

June 23, 2025 at 05:01

I give up on Alidropship plugin and remove it. After that there are some icons on the website. please remove those.
refer the attachment

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#447748 Copied

Andrew Mitchell

Support staff

June 23, 2025 at 07:52

Hello, harshana,

We hope this message finds you well.

We are currently preparing a major update, which will include the removal of the icons you reported, as well as significant performance improvements.

Thank you for your continued support.

Best regards,
The 8Theme Team

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harshana

Participant

June 23, 2025 at 10:13

Ok then hope to see that soon

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Andrew Mitchell

Support staff

June 24, 2025 at 09:11

Hello, harshana,

We are pleased to inform you that we have released a new update. We kindly ask you to update to the latest versions of both the theme and the plugin to ensure optimal performance and access to the newest features.

For more detailed information about the contents of this update, please visit the following link:
https://xstore.8theme.com/update-history/

Best regards,
The 8Theme Team

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harshana

Participant

June 25, 2025 at 08:38

Hi

How to update your theme on wordpress dashboard

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Andrew Mitchell

Support staff

June 25, 2025 at 14:33

Hello, harshana,

Kindly review the following article, which includes a video tutorial for your reference:
https://www.8theme.com/documentation/xstore/video-tutotials/how-to-update-rate/

Best regards,
The 8Theme Team

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harshana

Participant

June 26, 2025 at 05:10

Hi

I got notification from your theme that update XStore Core plugin v.5.5 this plugin. But its on the list.( refer the attachment)

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#448111 Copied

Alex Carter

Support staff

June 26, 2025 at 07:27

Hello,

Thank you for reaching out to us.

May we kindly ask if you are using a caching plugin? If so, please try temporarily disabling it or clearing the cache, and then check if the update becomes available.

To manually force an update check, please follow these steps:
1. Go to Dashboard > Updates
2. Click the “Check Again” button
3. Locate the XStore Core in the list
4. Select the plugin and click the “Update” button

If the issue persists after following these steps, download the Core plugin archive (The Core plugin file is typically included in the full theme package available on ThemeForest. Please ensure that you have downloaded the complete package from your ThemeForest account and then watch this video: https://fex.net/s/ee1mxc5 )
Go to Dashboard > Plugins > Add new > Upload plugin > Choose downloaded plugin > Install now > click on “Replace current with uploaded”.
Then, clear all caches and check the result of updates.

Best regards,
The 8Theme Team

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harshana

Participant

June 30, 2025 at 05:13

Hi

After I gave u admin access and FTP account access for fix errors that comes from Alidrop plugin Home page got messed up.
Now I remove Alidrop plugin because we face so many errors with your theme.
Now this messed up home page still appears(refer the attachment)
Can u fix it?
you can see it from this website URL – https://myhitch.com.au/

thank you

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#448399 Copied

Andrew Mitchell

Support staff

June 30, 2025 at 08:44

Hello, harshana,

Unfortunately, the FTP credentials you provided lead to an empty directory. Additionally, we are unable to log in to your admin panel. Please refer to the attached files for more details.

Best regards,
8Theme Team

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#448435 Copied

harshana

Participant

July 1, 2025 at 07:42

Hi

Please check Private content area

Thank you

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#448551 Copied

Andrew Mitchell

Support staff

July 1, 2025 at 10:06

Hello,

Thank you for your recent message.

In your last communication, you provided wp-admin access credentials; however, we are currently unable to log in using the details provided. We kindly ask you to review and resend the correct login credentials.

The same issue applies to the FTP access details — we are unable to connect using the information shared.

We would greatly appreciate it if you could take a moment to verify and provide working access credentials. This will allow us to proceed with addressing the important matter at hand.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

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harshana

Participant

July 3, 2025 at 05:51

Hi

Can I have you email please. So I can give directly the access link to your email

Thank you

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Andrew Mitchell

Support staff

July 3, 2025 at 08:41

Hello,

Please note that email correspondence is handled by another member of our team. Therefore, we kindly ask that we continue our conversation here on the forum directly.

You may use any email address to create a new account; it does not necessarily need to be your personal email or ours.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

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harshana

Participant

July 3, 2025 at 09:54

Hi

please look the private account area

Thank you

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Andrew Mitchell

Support staff

July 3, 2025 at 10:01

Hello,

We appreciate your prompt response.

Could you please also provide FTP access? If you are unsure how to create it, we kindly suggest contacting your hosting provider, who should be able to assist you with this process.

Best Regards,
8Theme’s Team

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harshana

Participant

July 4, 2025 at 09:13

HI

please look the private account area

Thank you

Content is visible for topic creator and
support staff only.

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Andrew Mitchell

Support staff

July 4, 2025 at 13:15

Hello, harshana,

Thank you for providing access to the admin panel. However, we would like to inform you that the FTP credentials currently lead to an empty directory. Additionally, since you are using a multisite setup, we are unable to update the plugins and themes to their latest versions.

We kindly ask you to update them to the most recent versions at your earliest convenience.

Best regards,
The 8Theme Team

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harshana

Participant

July 7, 2025 at 09:01

Hi

check Private content area For FTP

Thank you

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support staff only.

#449109 Copied

Andrew Mitchell

Support staff

July 7, 2025 at 10:34

Hello, harshana,

We have corrected the issue you reported. Kindly check and confirm that everything is now working as expected.

Additionally, we kindly ask you to update the XStore Core plugin to the latest version, as discrepancies between versions may cause various errors.

Best regards,
The 8Theme Team

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