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Please Advise My “Shop Sidebar” Didn’t Show

This topic has 10 replies, 2 voices, and was last updated 6 months, 2 weeks ago ago by Nusa

Nusa

Participant

June 3, 2025 at 02:23

could you please advise why my shop sidebar didn’t show?

Please, contact administrator
for this information.

#446256 Copied

9 Answers

Alex Carter

Support staff

June 3, 2025 at 06:46

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#446263 Copied

Nusa

Participant

June 3, 2025 at 23:17

Please tell me when you finish

Please contact administrator
for this information.

#446365 Copied

Nusa

Participant

June 4, 2025 at 05:00

I just realise, i don’t have all of my category at product archive

#446372 Copied

Alex Carter

Support staff

June 4, 2025 at 07:28

Hello,

We appreciate your prompt response.

To proceed, please navigate to Appearance > Widgets and add the desired content to the “Shop Sidebar” area. Once completed, kindly clear your website cache and review the results.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

#446379 Copied

Nusa

Participant

June 4, 2025 at 21:36

Hi. Now all my categories is gone. could you tell me what happened? am I change wrong item?

#446445 Copied

Nusa

Participant

June 5, 2025 at 05:10

sorry the category at the side bar now working, i was turn on sticky side bar.

any ide how to setup category on the top ?

Files is visible for topic creator and
support staff only.

#446451 Copied

Alex Carter

Support staff

June 5, 2025 at 07:26

Hello,

Thank you for reaching out to us.

We can see categories on the Shop page of your site – https://prnt.sc/mKgYHQltRLJH

Have you changed the temporary wp-admin access? We can not log in.

Here is a screenshot of categories settings from our demo – https://prnt.sc/-1MFEqcX9QEd

Warm Regards,
The 8Theme Team

#446456 Copied

Nusa

Participant

June 5, 2025 at 23:46

Thanks Alex all solved。

#446529 Copied

Nusa

Participant

June 5, 2025 at 23:47

Thanks for the support! My topic “Please Advise My “Shop Sidebar” Didn’t Show” has been successfully resolved.

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Please Advise My “Shop Sidebar” Didn’t Show

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