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Category widget shows wrong product count after removing WOOF plugin

This topic has 6 replies, 3 voices, and was last updated 3 weeks, 2 days ago ago by WaawStore

  • Avatar: WaawStore
    WaawStore
    Participant
    May 29, 2025 at 21:31

    Hello,

    I’m using XStore with Elementor and WooCommerce.

    After I installed and then removed the WOOF – WooCommerce Products Filter plugin, the category widget in sidebar started showing wrong product counts. Each category now shows 1 product, even though I have several products assigned.

    ✅ I already tried:

    Flushing WooCommerce transients

    Rebuilding term counts (wp_update_term_count_now)

    Clearing theme cache

    Deleting woof options from database (SQL)

    I also checked with debug.log and confirmed that queries are fine, but widget still displays wrong count.

    Could this be related to your custom category widget caching or an override function that didn’t reset after WOOF was removed?

    Please help me understand how to reset or fix the product category count display in your widget.

    Thank you!

    Files is visible for topic creator and
    support staff only.
    #445892 Copied
    5 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 30, 2025 at 06:14

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #445905 Copied
    Avatar: WaawStore
    WaawStore
    Participant
    May 30, 2025 at 08:55

    Hello,

    Thank you for your response.

    I have created the requested temporary admin and FTP access. You can find the credentials in the Private Content section below.

    Please let me know once your inspection is complete so I can revoke access.

    Best regards,
    WaawStore Team

    Please contact administrator
    for this information.
    #445927 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 30, 2025 at 14:11

    Hello, WaawStore,

    Unfortunately, the FTP credentials you provided are not working. Please find the details in the attached files.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #445982 Copied
    Avatar: WaawStore
    WaawStore
    Participant
    May 30, 2025 at 14:14

    Sorry. There was a typo. Please check again.

    Please contact administrator
    for this information.
    #445983 Copied
    Avatar: WaawStore
    WaawStore
    Participant
    May 31, 2025 at 12:33

    Thanks for the support! My topic “Category widget shows wrong product count after removing WOOF plugin” has been successfully resolved.

    #446056 Copied
  • Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘Category widget shows wrong product count after removing WOOF plugin’' has been successfully resolved, and the topic is now closed for further responses

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