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Database error is showing in my account pl help

This topic has 43 replies, 3 voices, and was last updated 2 weeks, 2 days ago ago by Abhinandan

Abhinandan

Participant

May 28, 2025 at 08:28

Dear Sir / Ma’am,

Hope this message finds you well..

i am struggling with some data base error in our store can you help me or guide me to diagnose further.

Files is visible for topic creator and
support staff only.

#445743 Copied

42 Answers

Alex Carter

Support staff

May 28, 2025 at 08:37

Hello,

Your WordPress/WooCommerce site is showing the following error:

“One or more tables required for WooCommerce to function are missing, some features may not work as expected.”

Steps to Diagnose and Fix:
1. Check WooCommerce Installation
Make sure WooCommerce is fully and correctly installed:
Go to Plugins > Installed Plugins
Deactivate and then reactivate WooCommerce
This often re-triggers the database setup process

2. Manually Trigger Database Table Creation
Use this method only if the tables are not created automatically:
Backup your database first!
Then go to:
WooCommerce > Status > Tools > Create default WooCommerce pages
and
WooCommerce > Status > Tools > Update database
3. Contact support of Woocommerce plugin directly – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

#445744 Copied

Abhinandan

Participant

May 30, 2025 at 06:22

Hello Team,

Greetings of the day!!!

We have tried following things…
1. analyse bot traffic.
2. checked for abnormal plugin.
3. removed unwanted plugin.
4. tried restoring website on three different dates.

still it is using high resource usage.
see screenshots

i think as pro elemantor is saying it might be having problem. see screenshot.

Files is visible for topic creator and
support staff only.

#445907 Copied

Alex Carter

Support staff

May 30, 2025 at 07:57

Hello,

Thank you for reaching out and for providing detailed information regarding the performance issues on your website.

We are currently working on a new version of the theme, which will include the improvements you have requested. Please download the theme and core plugin archive from the link provided in the private content section.

We kindly ask you to test them, but please make sure to create backups before proceeding. At this stage, approximately 30% of the work has been completed, so we would appreciate it if you could let us know whether there has been any improvement in CPU and RAM usage.

Additionally, kindly disable all unnecessary widgets for Elementor that you are not currently using https://prnt.sc/Dgwb4Y_CDkZW /admin.php?page=elementor-element-manager .
There are approximately 300 widgets in total. Each widget consists of a separate CSS and JS file. As a result, around 400 individual files are being loaded, which causes the website to slow down significantly due to the high number of server requests.

Once this has been done, please try running the test again after implementing all of the recommended steps.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#445921 Copied

Abhinandan

Participant

May 30, 2025 at 08:15

thanks can you guide me step by step process to disable all unnecessary widgets for Elementor that we are not currently using.

additionally i’d update you the rescource usage after updating theme..

#445923 Copied

Alex Carter

Support staff

May 30, 2025 at 08:17

Hello,

Dashboard > Elementor > Element Manager > https://elementor.com/help/element-manager/

Warm Regards,
The 8Theme Team

#445924 Copied

Abhinandan

Participant

May 30, 2025 at 08:25

Highly appreciate above piece of information, eventually you helped us with constant problem with our website.

that will certainly improve regular performance..

what do you think we have restored our website 27 days back that means 3 weeks of work had been lost, in order to seek solution of current senario, so this problem isn’t have any thing to do with realtime data and databases. shall i restore our website to 2 or three days back when we haven’t made any changes??

#445925 Copied

Andrew Mitchell

Support staff

May 30, 2025 at 13:46

Hello, Abhinandan,

We kindly recommend that you create a backup of your current website and consider reverting to a version from 2–3 days ago. This precautionary step will allow you to restore the site to a stable version in case any performance issues arise again.

Best regards,
The 8Theme Team

#445977 Copied

Abhinandan

Participant

June 2, 2025 at 10:20

have tried several solution given by team and hostinger.

none helped.

want to ask you…high CPU usage is appearing with my site or there are also some sites suffering the same issue.

performance drop
page speed crached
even sometimes loading took sevral seconds.

#446171 Copied

Andrew Mitchell

Support staff

June 2, 2025 at 11:09

We would like to kindly clarify a few details regarding the recent issue:

1. Have you restored the version of your website from 2–3 days ago?
2. Did the performance issue reappear after restoring the previous version?
3. Was the same issue present with the new version of the website?

Additionally, we would like to inform you that we are currently working on a major performance update to further enhance your website’s functionality.

Best regards,
8Theme Team

#446190 Copied

Abhinandan

Participant

June 2, 2025 at 11:23

1. restored on 30may25 to the restoring point 117may25
and database on 25may25

2. restored due to high resources usage. still the same is happening even multiple restoration caused database errors and very slow loading

3. current Version: 9.4.14

#446196 Copied

Abhinandan

Participant

June 2, 2025 at 11:52

our website used to be rocket speed.

around 20may now it is slower than the snail.

check it yourself.

google analytics(no huge traffic) and CPU strike screenshot attached.

Files is visible for topic creator and
support staff only.

#446198 Copied

Andrew Mitchell

Support staff

June 2, 2025 at 16:58

Hi Abhinandan,

Thank you for reaching out and bringing this to our attention.

We are currently working intensively on a new update that includes significant optimizations for CPU and RAM usage on the server side, along with many other improvements aimed at enhancing overall performance.

In the meantime, we are sending you a test archive via private message. We kindly ask you to try it out and monitor how it affects your CPU performance over time. Your feedback will be very valuable in helping us fine-tune the update before its official release.

Thank you for your patience and cooperation.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#446234 Copied

Abhinandan

Participant

June 2, 2025 at 18:38

half of the error was due to litespeed cache plugin..(this plugin might be conflicting with something in our theme)

uninstalled it although server is hitting resources limit but with half frequency.

suppose before it was 50 errors in one hour now it’s 25 or even less.

#446241 Copied

Andrew Mitchell

Support staff

June 2, 2025 at 20:45

Dear Abhinandan,

Thank you for your message.

Please kindly provide us with more details regarding the errors you are experiencing. Could you let us know exactly what kind of errors are occurring and, if possible, send us screenshots of the issue? This will help us better understand the situation and assist you more effectively.

Additionally, we kindly ask you to enable the WordPress debug mode so we can review the log files for any related errors. Once enabled, please send us the debug.log file located in the /wp-content/ directory.

To enable debug mode in WordPress, please follow these steps:

1. Connect to your website via FTP or use your hosting file manager.
2. Locate the wp-config.php file in the root directory of your WordPress installation.
3. Open the wp-config.php file in a text editor.
4. Find the line that says:
define(‘WP_DEBUG’, false);
5. Change it to:
define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);
6. Save the changes and re-upload the file if necessary.

This will enable debug mode and create a debug.log file in the /wp-content/ folder, which will record any errors or warnings generated by your site.

We appreciate your efforts in troubleshooting this and look forward to receiving the requested information so we can further investigate and assist you.

Best regards,
8Theme’s Team

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Abhinandan

Participant

June 3, 2025 at 07:09

Dear Team,
I am experiencing inconsistent website performance. After making some adjustments, including changes with LiteSpeed, I initially saw some improvement. However, this morning, the issue has returned.
Additionally, the site speed remains slow. Please find the attached files for reference. I would appreciate any insights or solutions you can provide to stabilize performance.

feel free to ask anything regarding website stats, in order to solve issue as soon as possible

Files is visible for topic creator and
support staff only.

#446264 Copied

Andrew Mitchell

Support staff

June 3, 2025 at 08:09

Hi Abhinandan,

First of all, thank you for reaching out to us.

To begin addressing the performance issues, we kindly ask you to use the provided archives and monitor the CPU and RAM usage over the course of one day. This will help us better understand the current resource consumption and identify any potential bottlenecks.

Once we have this information and the initial issue is resolved, we will be happy to proceed with the next steps to further optimize your website’s performance.

Aslo don’t forget to clear your log file to make it empty after update of core and theme files and tomorrow please send us new log file.

Please feel free to share any additional details or ask any questions regarding your website statistics — we are here to assist you and aim to resolve the issue as soon as possible.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#446274 Copied

Abhinandan

Participant

June 5, 2025 at 07:31

Hello Support Team,

See today’s Stats, still on full.

we got the logs check through devloper, he said every thing seems fine..the problem might be in theme or it’s compatibility.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#446459 Copied

Abhinandan

Participant

June 7, 2025 at 05:55

Hello support Team,

Greetings of the day!!

from past 3 hours everything seems to be normal. see stats attached.

Files is visible for topic creator and
support staff only.

#446617 Copied

Andrew Mitchell

Support staff

June 8, 2025 at 17:19

Dear Abhinandan,

Thank you for your message.

That is good news to hear. Could you please let us know if you have interacted with the website in the past 3 hours? Specifically:

1) Were you logged in as an administrator during that time?
2) Did you edit any pages using Elementor?
3) Any other activity you performed — if you could describe it, it would be very helpful for our side.

We appreciate your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

#446638 Copied

Abhinandan

Participant

June 9, 2025 at 16:15

Hello Team,

1) Were you logged in as an administrator during that time? – don’t know much about it..but there are many things on autoupdate so i think one of these thing might had happened

2) Did you edit any pages using Elementor? – NO, atleast not at that particular time.

3) Any other activity you performed — if you could describe it, it would be very helpful for our side. – don’t remember point to point. i can give you access to hosting provider and wordpress to check if you need to check logs.

#446711 Copied

Abhinandan

Participant

June 9, 2025 at 16:17

i strongly believe that glitch is not solved properly. as i can see spikes in usage limits.

see attachments

Files is visible for topic creator and
support staff only.

#446712 Copied

Alex Carter

Support staff

June 10, 2025 at 12:39

Hello,

Thank you for reaching out to us.

We have provided a link to download the latest version of the theme and the core plugin via the Private Content area. Kindly update both the theme and the plugin to ensure you are using the most recent versions, and then proceed with testing your website.

Additionally, if the issue with high CPU usage occurs again, we kindly ask you to take note of the exact actions you were performing on the site at that moment. This information will help us better understand the cause of the issue and assist you more effectively.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#446785 Copied

Abhinandan

Participant

June 11, 2025 at 11:43

Theme updated.

stats attached of last 6 hours.

Files is visible for topic creator and
support staff only.

#446878 Copied

Andrew Mitchell

Support staff

June 12, 2025 at 12:03

Dear Abhinandan,

Perfect, thank you so much for your update.

We have identified a new issue related to the Elementor editor, and our development team is currently working on resolving it. This fix will be included in the next theme update, which we are planning to release soon.

In the meantime, we kindly ask you to perform two CPU usage tests to help us further investigate:

1. Without logging in as a user, please open your website and navigate through all the pages. Once done, take a screenshot of the CPU usage and share it with us.

2. On a different day or at least 4 hours later, please open the Elementor editor and try editing any page on your website for about 10–15 minutes. Then, take a second screenshot of the CPU usage and send it to us.

Thank you for your cooperation and support.

Best regards,
8Theme’s Team

#446974 Copied

Abhinandan

Participant

June 13, 2025 at 18:51

Hello There,

Since we didn’t login WP-admin from past 24 hours.

here are the stats attached.

Files is visible for topic creator and
support staff only.

#447091 Copied

Andrew Mitchell

Support staff

June 13, 2025 at 19:50

Hi Abhinandan,

Thank you for your message.

Perfect — it appears there are no issues on the frontend. If any issues do exist, they are likely related to the backend. We kindly ask you to check the backend tomorrow, especially the editing pages using the Elementor page builder, and monitor it for at least 10–15 minutes.

Please let us know if you encounter any difficulties during that time.

Best regards,
8Theme’s Team

#447095 Copied

Abhinandan

Participant

June 14, 2025 at 05:23

Hope you are doing well..

here are stats as you described.(with elemantor)

Files is visible for topic creator and
support staff only.

#447106 Copied

Andrew Mitchell

Support staff

June 14, 2025 at 05:54

Hi Abhinandan,

Thank you for reaching out. We hope you’re doing well.

Perfect — everything is looking better now. At the moment, our team is focusing on resolving some server-related issues we’ve identified. Once these are addressed, you will receive a notification from ThemeForest when version 9.5 is officially released.

This upcoming update will include all the optimizations you mentioned, including improvements related to Elementor and others.

Thank you for your patience and continued support.

Best regards,
The 8Theme Team

#447110 Copied

Abhinandan

Participant

June 14, 2025 at 16:36

Very Good to hear this from support team.

one more thing i want to ask. that i have changed caching plugin from “litespeed” to “WP-Optimize – Clean, Compress, Cache”

but the speed is not adequate as litespeed cache.

my question is can i use this again if this plugin isn’t occur problem.

if you say i will reinstall this and let you know the status of cpu and ram.

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Database error is showing in my account pl help

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