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Error codes after installing Xstore theme

This topic has 2 replies, 2 voices, and was last updated 1 months ago ago by Alex Carter

  • Avatar: Marius
    Marius
    Participant
    May 24, 2025 at 00:41

    Hi!
    I have the following problem with the XStore theme. After installing with an active license, I downloaded the Electronic Mega market demo. In the presentation, the banner on the main page appears but after installation it disappears. I tried editing with Elementor but nothing changes. Instead, I get 2 Patchers with the codes #94142586 FIXED: Slider banner image is cut off after loading and #94147513 FIXED: PHP Fatal error: Uncaught Error: Call to undefined function wp_is_mobile().
    Could you please help me?
    Thank you!
    Marius

    #445316 Copied
    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 07:00

    Hello,

    Thank you for reaching out to us.

    Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    We’ve checked your Home page using Chrome browser and do not see the problem.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    #445326 Copied
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