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Issue with Animation and Countdown Timer on Website

This topic has 7 replies, 2 voices, and was last updated 4 weeks ago ago by Qamar Corporation

  • Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 22, 2025 at 09:56

    Subject: Issue with Animation and Countdown Timer on Website

    Dear Support Team,

    I hope you’re doing well.

    I am currently facing an issue on my website where the “animated sections” and the “Deal of the Month” countdown timer” are not working properly.

    Here are the details:

    Issue 1: Animation icon effects are not displaying on scroll or page load.
    Issue 2: The “Deal of the Month” section shows no timer or countdown functionality.

    I have checked from my side, cleared cache, and confirmed the issue is persistent. Kindly look into this and help resolve the issue as soon as possible.

    Let me know if you require temporary access to the admin panel for troubleshooting.

    Thank you for your support.

    Best regards,
    Qamar Corporation

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #445140 Copied
    6 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 22, 2025 at 11:43

    Dear @Qamar Corporation,

    We hope this message finds you well.

    To ensure the countdown functions correctly, please make sure the correct date is set in the countdown widget settings.

    Regarding the issue with images not displaying in certain sections, we were unable to reproduce this problem on our end. For your reference, please see the following screenshot: https://prnt.sc/VK3nZxHy32_P

    If you have any further questions or need additional assistance, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    #445152 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 22, 2025 at 11:50

    https://limewire.com/d/99dyv#DU381In4a4
    check this link better understanding

    #445154 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 22, 2025 at 11:52

    https://limewire.com/d/gCvZh#g7KIfDfBrU
    second video

    #445155 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 22, 2025 at 12:01

    correctly running on backend

    #445161 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 23, 2025 at 14:29

    Dear @Qamar Corporation,

    We hope this message finds you well.

    Upon reviewing your website, we noticed that all elements within the DOM content are being loaded with the psa_not_processed attribute. This behavior suggests that there may be a configuration in place that defers the loading of JavaScript files.

    To ensure proper functionality, we kindly request that you disable JavaScript caching and also turn off the defer scripts option in your server or CDN settings. We have checked your website and did not find any caching plugins installed, which indicates that these settings might be configured elsewhere.

    We appreciate your attention to this matter and are happy to assist further if needed.

    Best regards,
    8Theme Team

    #445267 Copied
    Avatar: Qamar Corporation
    Qamar Corporation
    Participant
    May 26, 2025 at 08:42

    Thanks for the support! My topic “Issue with Animation and Countdown Timer on Website” has been successfully resolved.

    #445509 Copied
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The issue related to '‘Issue with Animation and Countdown Timer on Website’' has been successfully resolved, and the topic is now closed for further responses

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