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Background Image is loading slow on mobile

This topic has 5 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by wemakemarkting

wemakemarkting

Participant

May 9, 2025 at 20:52

Hey, recentlhy I noticed that the background image on the home page is loading way slower then the rest of the site. Do you know why that is and how to solve this issue?

Here you can see what I mean: https://vento.so/view/ccb774f9-a25d-46d5-8de7-00e3d546a3d3?utm_medium=share

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4 Answers

Alex Carter

Support staff

May 10, 2025 at 07:37

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#443706 Copied

wemakemarkting

Participant

May 10, 2025 at 18:27

done

Please contact administrator
for this information.

#443792 Copied

Alex Carter

Support staff

May 11, 2025 at 07:09

Hello,

We appreciate your prompt response.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Additionally, we suggest optimizing your images using a service such as https://tinypng.com/ to improve performance.

Warm Regards,
The 8Theme Team

#443800 Copied

wemakemarkting

Participant

May 11, 2025 at 22:51

Thanks for the support! My topic “Background Image is loading slow on mobile” has been successfully resolved.

#443840 Copied
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