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Search results are not displaying correctly

This topic has 6 replies, 2 voices, and was last updated 7 months, 2 weeks ago ago by anhph1

anhph1

Participant

May 6, 2025 at 04:11

Hello 8Theme Team,
I am having a problem with the header search box.
The search results are displayed without pressing enter (in some cases, the search results are not fully displayed according to the keyword. https://i.ibb.co/39rFRyrZ/Search-rs.jpg ) but when pressing Enter, there are no matching products (https://i.ibb.co/xt2YBryt/when-hit-enter.jpg)
Please help me fix this error.
Best regards,

Please, contact administrator
for this information.

#442766 Copied

5 Answers

Luca Rossi

Support staff

May 6, 2025 at 08:52

Hi @anhph1,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

#442792 Copied

anhph1

Participant

May 6, 2025 at 10:51

Thanks for your help,
I have done the following:
– Disable 3rd party plugins and try again after clearing cache
– Update childtheme files to latest theme and try again
– Switch to original theme instead of using child theme
All the above solutions did not solve the problem I am facing.
Please help me solve this problem.

Please contact administrator
for this information.

#442825 Copied

Luca Rossi

Support staff

May 6, 2025 at 17:53

Dear @anhph1,

We hope this message finds you well.

We would like to inform you that we have created a new template builder for the search results page, and it is now functioning properly. You can access it via the following link:

https://***etbisanphukhoa.com/wp-admin/post.php?post=3599&action=elementor

At your convenience, could you kindly take a moment to review it?

Thank you very much for your time and support.

Best regards,
The 8Theme Team

#443105 Copied

anhph1

Participant

May 7, 2025 at 08:14

Thanks for your support.
The issue has been resolved.

#443318 Copied

anhph1

Participant

May 7, 2025 at 08:14

Thanks for the support! My topic “Search results are not displaying correctly” has been successfully resolved.

#443319 Copied
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Search results are not displaying correctly

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