Return to previous page

Update issue - by Fantasy - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 7 months, 2 weeks ago ago by Tony Rodriguez

Fantasy

Participant

April 30, 2025 at 12:23

I am currently making changes to my website using the XStore theme, but the updates are not reflecting on the front end. Additionally, the icons in the header are not displaying correctly, and I’m not sure why this is happening.

I have tried clearing the cache, but the issue still persists. Kindly check and help me resolve this from your side as soon as possible.

Files is visible for topic creator and
support staff only.

#442396 Copied Theme version: 9.4.11

7 Answers

Alex Carter

Support staff

April 30, 2025 at 13:17

Hello,

Thank you for reaching out to us.

1. To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2. We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

#442399 Copied

Fantasy

Participant

April 30, 2025 at 13:44

Here is screen recording

Files is visible for topic creator and
support staff only.

#442402 Copied

Fantasy

Participant

April 30, 2025 at 13:46

https://we.tl/t-vHD9D6ImS0

#442403 Copied

Alex Carter

Support staff

April 30, 2025 at 14:21

Hello,

We have reviewed your video and noticed that it does not contain any audio, and unfortunately, the content is not entirely clear. To help us better understand the changes you are demonstrating, we kindly ask you to include textual explanations or annotations within the video.

Additionally, in your initial request, you mentioned that the changes you are making are not visible. Could you please clarify what specific modifications are being shown in the video?

Thank you for your cooperation.

Best regards,
8Theme Team

#442404 Copied

Fantasy

Participant

April 30, 2025 at 17:33

I’m currently experiencing an issue with my website. The changes I make in the backend (such as edits to content, layout, or icons in the header) are not being reflected on the frontend, even after updating and saving.

To help you understand the issue better, I’ve recorded a screen recording. You can view it here:
🔗 https://we.tl/t-bfTHpKLTd2

Please review this and let me know what might be causing the problem. It feels like the cache is not clearing or something is blocking the frontend updates.

#442422 Copied

Alex Carter

Support staff

May 1, 2025 at 07:45

Hello,

We have recorded a video for you and added it to the Private Content section.

Additionally, we noticed that you are using a cache plugin on your website. For optimal results, we recommend temporarily disabling the cache plugin while implementing the majority of your changes. This will help ensure that updates are reflected correctly.

Please also remember to clear your browser cache regularly. Instructions on how to do this can be found online and may vary depending on the browser you are using.

Should you have any questions or need further assistance, feel free to reach out.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#442450 Copied

Tony Rodriguez

Support staff

May 3, 2025 at 14:46

Dear Fantasy,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#442601 Copied
Viewing 8 results - 1 through 8 (of 8 total)