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The slide of pictures are gone in the theme ‘Mobile’

This topic has 6 replies, 3 voices, and was last updated 7 months, 2 weeks ago ago by Luca Rossi

JV

Participant

April 25, 2025 at 08:13

I just downloaded the theme ‘Mobile’ for my website, there was a slide of 2 pictures of 2 phones pop up when you first access to the site but now its gone. Can you check that for me please

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5 Answers

Alex Carter

Support staff

April 25, 2025 at 08:18

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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JV

Participant

April 25, 2025 at 08:33

Sure!

Please contact administrator
for this information.

#441888 Copied

Alex Carter

Support staff

April 25, 2025 at 09:26

Hello,

We are unable to log in using the credentials you provided. Could you please verify them at your earliest convenience?

Warm Regards,
The 8Theme Team

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JV

Participant

April 25, 2025 at 11:03

Sure

Please contact administrator
for this information.

#441899 Copied

Luca Rossi

Support staff

April 25, 2025 at 11:25

Dear @JV,

Thank you for reaching out.

The images are still present; however, there appear to be some issues with how they are being displayed. You may refer to the following screenshot for more details: https://prnt.sc/8REoqHIERmtB.

To resolve this, we recommend installing the “Better Search Replace” plugin and using it to replace all instances of https://brandlabdotvn.wpcomstaging.com/ with https://brandlab.biz.vn/.

If the issue persists after performing this action, we kindly suggest contacting your hosting provider’s support team for further assistance.

Best regards,
The 8Theme Team

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