Issues and we’re supposed to go live soon.

This topic has 18 replies, 3 voices, and was last updated 7 months, 3 weeks ago ago by Alex Carter

  • Avatar: Mike_Troubleshooting
    Mike_XStore
    Participant
    April 4, 2025 at 18:09

    On the Shop and product archive pages, the reset filter button/toggle is not showing in the shop sidebar widget. In the price filter in the side bar, is there a way to omit .00? So instead of $499.00 it would just show $499?

    There are multiple attributes shown on the Shop and product archive pages (under the products, see image) but we only want to show color. We can hide these with CSS but another issue is the image no longer changes when you select a different color swatch. This was working, not any longer. Can you please review? I think the only place color swatches work is under related products.

    How can we remove the Clear button that is under every product’s color swatches? We only want the image to change when a color is selected and that’s all.

    Is there a way to have the product title above the image everywhere as well?

    In the price filter in the side bar, is there a way to omit .00? So instead of $499.00 it would just show $499?

    How can we add a button under each product on shop and archive pages that says View Details and goes to the product page?

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    17 Answers
    Avatar: Mike_Troubleshooting
    Mike_XStore
    Participant
    April 5, 2025 at 09:16

    Waiting for support.

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    Avatar: Justin
    Luca Rossi
    Support staff
    April 5, 2025 at 13:04

    Dear @Mike_XStore,

    We hope this message finds you well.

    Please find below our responses to your recent inquiries:

    1. The “Reset Filter” button/toggle is not displaying in the shop sidebar widget.

    – We have moved the widget to the appropriate sidebar for you. You can view the update here: https://prnt.sc/HwF6TwXFqXB0.

    2. In the price filter on the sidebar, is there a way to omit the “.00” so that, for example, $499.00 displays as $499?

    – The price format displayed in the filter follows the settings configured in your WooCommerce store. You may refer to your current settings here: https://prnt.sc/ZhZVSF0ihmMT.

    3. Multiple attributes are currently shown on the Shop and Product Archive pages (beneath the products, as seen in the attached image), but we would like to display only the color attribute. While we can hide the others using CSS, another issue has arisen: the product image no longer updates when selecting a different color swatch. This functionality was previously working but no longer appears to be. Could you please investigate? It seems that color swatches are only functioning under the “Related Products” section.

    – Unfortunately, it appears that all product attributes are being displayed together by default. You might consider changing the swatch layout type to “Default” to see if that resolves the issue: https://prnt.sc/2ky3sWyzSJPC.

    4. Is it possible to display the product title above the image across all pages?

    – This is technically possible; however, it would require significant customization to implement.

    5. How can we add a “View Details” button beneath each product on the Shop and Archive pages that links to the individual product page?

    – You can achieve this by adding the following code to the functions.php file in your child theme:

    
    add_action('etheme_product_grid_list_after_product_item', 'n2t_etheme_product_grid_list_after_product_item');
    function n2t_etheme_product_grid_list_after_product_item(){
    	?>
        <a class="btn btn-black medium" href="<?php the_permalink(); ?>">View Details</a>
    	<?php
    }
    

    Please let us know if you need any further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Mike_Troubleshooting
    Mike_XStore
    Participant
    April 5, 2025 at 23:39

    1) OK, thank you.

    2) OK but that would effect other plugins, finance options etc and not work. Is there another way to do this?

    3) This is the most IMPORTANT – I have tried this and gone through all settings and it no longer swaps the product image when changing colors. There is something wrong, can you please get it working and report back with the issue? We only want the Product Title, image, color swatch. On hover, only zoom. Other attributes need to be hidden like storage and condition. They can be in the sidebar but not under the product. This was working fine before and something happened.

    4) Can we ask what file needs to be edited to change that order?

    5) Thank you, we will try this.

    Avatar: Mike_Troubleshooting
    Mike_XStore
    Participant
    April 5, 2025 at 23:47

    Added more to private area.

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    Avatar: Justin
    Luca Rossi
    Support staff
    April 7, 2025 at 05:39

    Dear @Mike_XStore,

    Thank you for reaching out.

    2. Unfortunately, there are no available settings or hooks that allow for direct modifications to the price filter element.

    3. However, we noticed that you may have already resolved the issue, as shown in the following screen recording: [Deleted]

    4. For further reference, you may review the following file:
    /wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-grid.php
    Please keep in mind that making direct changes to plugin files is not recommended, as any modifications will be lost after each plugin update.

    If you have any further questions or need additional assistance, feel free to let us know.

    Best regards,
    The 8Theme Team

    Avatar: Mike_Troubleshooting
    Mike_XStore
    Participant
    April 7, 2025 at 06:06

    Please see private content area. Thank you.

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    Avatar: Justin
    Luca Rossi
    Support staff
    April 7, 2025 at 08:33

    Dear @Mike_XStore,

    The video has been removed per your request!

    Should you have any further questions or require additional assistance, please do not hesitate to let us know.

    Best Regards,
    8Theme’s Team

    Avatar: Mike_Troubleshooting
    Mike_XStore
    Participant
    April 14, 2025 at 13:44

    See Private comments.

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    Avatar: Justin
    Luca Rossi
    Support staff
    April 15, 2025 at 10:53

    Dear @Mike_XStore,

    We hope this message finds you well.

    We are currently experiencing difficulties accessing your website, as we are unable to log in.

    Could you kindly assist us by temporarily disabling the firewall shown in the following screenshot: https://prnt.sc/7Ych7aoJERj6?

    Your support in resolving this matter would be greatly appreciated.

    Thank you in advance.

    Best regards,
    The 8Theme Team

    Avatar: Mike_Troubleshooting
    Mike_XStore
    Participant
    April 15, 2025 at 15:05

    See private messages. Thanks again!

    Please contact administrator
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    Avatar: Justin
    Luca Rossi
    Support staff
    April 16, 2025 at 13:27

    Please check the private content area.

    Thank you!

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    Avatar: Mike_Troubleshooting
    Mike_XStore
    Participant
    April 16, 2025 at 23:14

    See private section. Thanks again!

    Please contact administrator
    for this information.
    Avatar: Mike_Troubleshooting
    Mike_XStore
    Participant
    April 17, 2025 at 07:14

    More issues, please see comments. Thanks!!

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    Avatar: Mike_Troubleshooting
    Mike_XStore
    Participant
    April 17, 2025 at 10:05

    Can we pay for expedited support?

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    Avatar: Justin
    Luca Rossi
    Support staff
    April 18, 2025 at 07:13

    Dear @Mike_XStore,

    Thank you for reaching out.

    If you would like to get in touch with our development team, we kindly invite you to submit a request through our Customization Panel, available at: https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services may incur additional charges.

    Should you have any further questions or require assistance, please do not hesitate to contact us. We are always happy to help.

    Best regards,
    The 8Theme Team

    Avatar: Mike_Troubleshooting
    Mike_XStore
    Participant
    April 18, 2025 at 08:41

    Responses are way too slow to support real businesses.

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    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 11:01

    Hello Mike_XStore,

    Private Content

    Best Regards,
    8Theme’s Team

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