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The category page and brand page cann’t be loaded

This topic has 3 replies, 2 voices, and was last updated 3 weeks, 6 days ago ago by Leon

Leon

Participant

March 12, 2025 at 15:02

Hello

In the store the category page and brand page cann’t be loaded normally. The first page can show common. And from the second page , all the page is always loading and cann’t show.

Could you help me investigate this issue?

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#437077 Copied Theme version: 9.4.8

2 Answers

Rose Tyler

Support staff

March 12, 2025 at 15:12

Hello, Leon,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results.

Warm Regards,
The 8Theme Team

#437078 Copied

Leon

Participant

May 29, 2025 at 23:42

Thanks for the support! My topic “The category page and brand page cann’t be loaded” has been successfully resolved.

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The category page and brand page cann’t be loaded

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