I have loader spinner problem. configurate all setting

This topic has 13 replies, 4 voices, and was last updated 2 weeks, 3 days ago ago by Alex Carter

  • Avatar: storeqoso
    storeqoso
    Participant
    March 11, 2025 at 18:14

    Hello, I have performance problem I have loader spinner Always. my server is okey now but this theme is Always slow, I configurate all setting I use wp rocker, and I did everything but the thread is still slow. I haven’t had this problem with any other thread. I always set it to maximum speed.

    And Your theme is very slowly, I need your help. it’s important

    12 Answers
    Avatar: storeqoso
    storeqoso
    Participant
    March 11, 2025 at 18:18

    And loader spinner I can not disable

    Avatar: Justin
    Luca Rossi
    Support staff
    March 12, 2025 at 14:25

    Hi @storeqoso,

    Do you mean the loading icon on each XStore widget?

    https://prnt.sc/YeAYYMQA9UHB

    It’s called Ajaxify. To completely disable this feature, please add the following code under functions.php file locates in your child theme:

    
    add_filter('etheme_ajaxify_elementor_widget', '__return_false');
    add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
    add_filter('etheme_ajaxify_script', '__return_false');
    

    Then add the following CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    /* Ajaxify Animation */
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container {
        opacity: 1 !important;
        visibility: visible !important;
    }
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before {
        display: none !important;
    }
    /* Ajaxify Aniamtion */
    

    Hope it helps!

    Avatar: storeqoso
    storeqoso
    Participant
    March 13, 2025 at 05:30

    Not just this loader snippet. Your theme always works slowly. I have done everything to speed it up, but it does not get faster.
    This is very bad.

    You need to check this yourself. I haven’t even added products yet, but the site is slow. I don’t know why I have this problem only with your theme.

    Avatar: Justin
    Luca Rossi
    Support staff
    March 13, 2025 at 10:18

    Dear @storeqoso,

    We hope you are doing well.

    To enhance your website’s speed, we recommend trying the WP-Rocket cache plugin. You can find detailed guidance on optimizing its settings with XStore here: (https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore).

    Please note that speed optimization is beyond the scope of our standard support services. However, if you require further assistance, we encourage you to submit a request through our (https://www.8theme.com/account/#etheme_customization_panel). Kindly be advised that customization services may incur additional charges.

    Should you have any further questions or require any assistance, please feel free to reach out to us.

    Best regards,
    8Theme Team

    Avatar: storeqoso
    storeqoso
    Participant
    March 13, 2025 at 17:30

    I need you to come in and check this out. It’s important for both you and me.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 14, 2025 at 15:52

    Dear @storeqoso,

    We hope you are doing well.

    We attempted to review the configuration settings you applied to your website; however, the access credentials we currently have are outdated and do not match the correct wp-login details.

    Could you kindly verify and provide the correct WP-Admin credentials? Additionally, please ensure that you have implemented the recommendations outlined in our documentation: https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore.

    We appreciate your cooperation and look forward to your response.

    Best regards,
    Jack Richardson
    8Theme Team

    Avatar: storeqoso
    storeqoso
    Participant
    March 17, 2025 at 17:40

    I send you admin user pleas check

    Please contact administrator
    for this information.
    Avatar: storeqoso
    storeqoso
    Participant
    March 17, 2025 at 17:48

    and now I have problem with slider my arrow not work and not show dots

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 18, 2025 at 10:08

    Dear @storeqoso,

    We would like to inform you that the latest patch (#9486087) has been successfully activated on your website. You can view the details here: https://prnt.sc/6QMtimKZYvA0.

    Kindly check the sliders to ensure everything is functioning correctly.

    For more information about the XStore Patcher, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: storeqoso
    storeqoso
    Participant
    March 19, 2025 at 17:36

    ya I need hep for performance I send you admin user and if we checked this ?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 20, 2025 at 09:19

    Dear @storeqoso,

    We kindly ask you to create separate topics for different questions to ensure efficient support.

    Additionally, we have documentation available regarding speed optimization suggestions, which you can find here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

    If you require further optimization tailored specifically to your website’s needs, you may reach out to us here: https://prnt.sc/U94TsIT7hnON. Please note that such custom optimizations fall outside the scope of our basic support services.

    We appreciate your understanding and adherence to our support policy.

    Best regards,
    Jack Richardson
    8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 5, 2025 at 13:32

    Hello,

    We’d like to update you on the speed and performance improvements in XStore.
    Over the past few months, our team has focused heavily on optimizing theme performance. As evidence, our public optimised demo now scores 98+ on mobile and 100+ on desktop in PageSpeed tests—showing that XStore is fully tuned for speed.

    https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

    However, we’ve identified another major factor affecting site responsiveness: bot traffic. On several client sites, automated bots have been generating large numbers of requests to dynamic filter URLs on the shop page over 50K requests per day. Even on powerful servers, this volume of repeated queries can cause noticeable slowdowns.

    To help you investigate this, we’ll share detailed screenshots in the private support area showing bot-generated request patterns. You’ll see exactly why your server may be under strain.

    What we’ve done so far:
    • Reviewed and optimized all frontend assets (CSS/JS, images, lazy-loading).
    • Improved our AJAX-filter endpoints to reduce query overhead.
    • Hardened nofollow and other standard directives—though some bots still ignore them.

    Our team continues to refine these protections. In the meantime, please verify whether bot traffic is impacting your site’s load.

    Next steps:
    1. Upgrade to XStore 9.5.1. This release includes all our latest speed optimizations and server-side performance enhancements. You can download the archive in the Downloads section on our website https://www.8theme.com/downloads/ or from your Downloads area on ThemeForest.
    2. Deploy a bot-protection service.
    To block 100% of unwanted crawlers, consider using Cloudflare (or a similar WAF) to filter malicious traffic before it reaches your server.

    Thank you for your patience. If you have any questions or need help reviewing your server logs and request patterns, please let us know in the private support forum.

    Best regards,
    The XStore Team

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