“Billing Email is a required field” error

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Kingsley,

1/ As we can see you need to update the theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ After that, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

3/ Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.
We would recommend you contact support of the mentioned plugin.

Best regards,
8Theme’s Team

Dear @Kingsley,

We hope you are doing well.

We would like to follow up as we have not yet received your feedback regarding testing with the Storefront default theme. Without this information, it is difficult for us to determine whether the issue is specific to our theme.

Additionally, we noticed that you have the “Checkout Field Editor for WooCommerce” plugin activated, and most of the fields appear to be deactivated in its settings (https://prnt.sc/vWqPtm0RZhZp). This could potentially be the cause of the error on your checkout page.

Could you kindly try deactivating this plugin and then test again? Furthermore, we recommend conducting a test with only the required plugins activated, without any custom-installed ones, to help identify the root cause of the issue.

Please let us know the results at your earliest convenience. We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @Kingsley,

Thank you for reaching out to us.

Since you have manually installed and configured this plugin according to your specific requirements, we kindly recommend reviewing its configuration with your development team. Once you disable the plugin we previously mentioned, please check whether the issue persists.

If you are considering changing your hosting provider, you may explore the next option from our partners here: https://prnt.sc/TuCzHwljw6Sl.

Additionally, we kindly ask you to create separate topics for each of your inquiries instead of combining multiple questions into one. This approach will help us address each issue efficiently and provide you with the best possible support. We appreciate your cooperation in following our support guidelines and time management practices.

Should you have any further questions, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Support Team

Hello @Kingsley,

Thank you for your update. We appreciate your efforts in resolving the missing billing email field.

Regarding the issue with Woo Pay, we recommend checking the payment settings and ensuring that all configurations are correctly set. If the problem persists, please provide us with more details so we can further assist you. Also, you can check how it works with the default theme such as Storefront.

Let us know if your client encounters any difficulties during checkout. We are here to help.

Best regards,
Jack Richardson
8Theme’s Team