Certain elements are stuck on the loading animation

This topic has 7 replies, 3 voices, and was last updated 1 weeks, 5 days ago ago by Alex Carter

  • Avatar: Generaltec
    Generaltec
    Participant
    March 3, 2025 at 07:53

    Dear XStore Support Team,

    We are experiencing loading issues on our website. Certain elements are stuck on the loading animation and do not display properly, as seen in the image below. Please find the attached screenshot for reference.

    Could you kindly check and provide a solution to fix this issue? Your prompt assistance would be greatly appreciated.

    Please, contact administrator
    for this information.
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    6 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    March 5, 2025 at 10:41

    Hi @Generaltec,

    Do you mean the loading icon on each XStore widget?

    https://prnt.sc/YeAYYMQA9UHB

    It’s called Ajaxify. To completely disable this feature, please add the following code under functions.php file locates in your child theme:

    
    add_filter('etheme_ajaxify_elementor_widget', '__return_false');
    add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
    add_filter('etheme_ajaxify_script', '__return_false');
    

    Then add the following CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    /* Ajaxify Animation */
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container {
        opacity: 1;
        visibility: visible;
    }
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before {
        display: none;
    }
    /* Ajaxify Aniamtion */
    

    Hope it helps!

    Avatar: Generaltec
    Generaltec
    Participant
    March 5, 2025 at 11:48

    still facing same loading when page refresh plz optimize the loading issue
    do in your end I have already shared login detail with you

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    Avatar: Generaltec
    Generaltec
    Participant
    March 5, 2025 at 11:49

    Please go through all the theme issues and loading issues during page refresh ?????

    Avatar: Generaltec
    Generaltec
    Participant
    March 5, 2025 at 11:51

    i have added code in functions.php file and CSS but still not work????

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    Avatar: Justin
    Luca Rossi
    Support staff
    March 7, 2025 at 09:07

    Hi @Generaltec,

    We’ve updated the custom CSS codes a little bit.

    Could you please double check?

    Thanks.

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 5, 2025 at 07:07

    Hello, Generaltec,

    We’d like to update you on the speed and performance improvements in XStore.
    Over the past few months, our team has focused heavily on optimizing theme performance. As evidence, our public optimised demo now scores 98+ on mobile and 100+ on desktop in PageSpeed tests—showing that XStore is fully tuned for speed.

    https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

    However, we’ve identified another major factor affecting site responsiveness: bot traffic. On several client sites, automated bots have been generating large numbers of requests to dynamic filter URLs on the shop page over 50K requests per day. Even on powerful servers, this volume of repeated queries can cause noticeable slowdowns.

    To help you investigate this, we’ll share detailed screenshots in the private support area showing bot-generated request patterns. You’ll see exactly why your server may be under strain.

    What we’ve done so far:
    • Reviewed and optimized all frontend assets (CSS/JS, images, lazy-loading).
    • Improved our AJAX-filter endpoints to reduce query overhead.
    • Hardened nofollow and other standard directives—though some bots still ignore them.

    Our team continues to refine these protections. In the meantime, please verify whether bot traffic is impacting your site’s load.

    Next steps:
    1. Upgrade to XStore 9.5.1. This release includes all our latest speed optimizations and server-side performance enhancements. You can download the archive in the Downloads section on our website https://www.8theme.com/downloads/ or from your Downloads area on ThemeForest.
    2. Deploy a bot-protection service.
    To block 100% of unwanted crawlers, consider using Cloudflare (or a similar WAF) to filter malicious traffic before it reaches your server.

    Thank you for your patience. If you have any questions or need help reviewing your server logs and request patterns, please let us know in the private support forum.

    Best regards,
    The XStore Team

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