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Changes do not appear live after saving - by rayee

This topic has 17 replies, 5 voices, and was last updated 7 months, 3 weeks ago ago by Tony Rodriguez

rayee

Participant

February 28, 2025 at 10:01

I did some changes in the WordPress text area and click on Save. I switch to Elementor and somehow the changes will not appear.

If I were to switch back to Text, it will appear but formatting is off.

How do I fix this?

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16 Answers

Rose Tyler

Support staff

February 28, 2025 at 13:05

Hello,

Thank you for reaching out to us.

We can’t log in using the credentials you provided – https://prnt.sc/X50Z_i3wGKxg

Additionally, please note that if the product description was edited using the Elementor plugin, this editor automatically becomes assigned to the content. As a result, any further modifications can only be made using Elementor. This behavior is not related to our theme.

Should you require any other assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

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rayee

Participant

March 31, 2025 at 07:18

I try to add a product to cart. It is $0 no matter what. If i switch to a default theme, it works but when i switch to yur theme it doesnt. Please help to fix it

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Alex Carter

Support staff

March 31, 2025 at 09:08

Hello Rayee,

Thank you for reaching out to us.

1. Please refer to the following screenshot for the product price as set in its configuration:
https://prnt.sc/F-q3KwXSMfAN
Could you kindly confirm whether you are using any third-party plugins or custom code that might be altering the product price?

2. Additionally, we would appreciate it if you could provide screenshots demonstrating how the issue behaves when using the default Storefront theme, as you mentioned.

Thank you for your cooperation.

Best regards,
8Theme Team

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rayee

Participant

April 2, 2025 at 14:22

I am using the plugin CMSMART so the pricing is written inside that plugin but not reading it. This seems to be a theme issue. Because I am using the same plugin on another template using another domain but decided to update my website in 2025 and now your template doesn’t seem to work with cmsmart in terms of pricing. Any idea how to fix/

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Alex Carter

Support staff

April 2, 2025 at 14:34

Hello Rayee,

1/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

2/ Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

3/ This step should only be taken after you have provided a video demonstrating how the issue behaves when using the Storefront theme on your current website (confirm whether changing the theme has any impact on the displayed price or other related behavior).

Provide temporary FTP access. We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#439493 Copied

rayee

Participant

April 3, 2025 at 04:18

If i were to switch to a default theme, the pricing does appear. I have given you my login details. Are you able to login and view? I switched to another default theme and its working for the nbdesigner (Check http://www.printvolution.sg) – I installed that plugin on another theme there and it works fine.

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Alex Carter

Support staff

April 3, 2025 at 07:59

Hello Rayee,

Provide temporary FTP access. We will check what can be done to help you. Currently, we only have temporary wp-admin access from you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#439556 Copied

rayee

Participant

April 3, 2025 at 13:59

Attached.

Please contact administrator
for this information.

#439616 Copied

Alex Carter

Support staff

April 3, 2025 at 14:07

Hello, rayee

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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Luca Rossi

Support staff

April 4, 2025 at 10:24
Dear @rayee,

We hope this message finds you well.

We would like to inform you that we have commented out the following section of code:

/*add_filter( 'woocommerce_get_price_html', function($html, $product ) { $wrap = in_array( $product->get_type(), ['simple','variable'] ); if( $product->get_type() === 'variable' ) { $prices = [ $product->get_variation_price( 'min' ), $product->get_variation_price( 'max' ) ]; if( $prices[0] !== $prices[1] ) $wrap = false; } return $wrap ? ( '' . $html . '' ) : $html; }, 10, 2); add_filter( 'woocommerce_available_variation', function( $data, $product, $variation) { if( ! empty( $data['price_html'] ) ) $data['price_html'] = '' . $data['price_html'] . ''; return $data; }, 10, 3);*/

After making this change, we imported the following product for testing:
https://jewelperch.com/product/misc/poster-2/

We are pleased to report that the price is now displaying correctly.

Could you kindly review the product on your end and confirm if everything is working as expected?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team
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rayee

Participant

April 4, 2025 at 16:47

No, its not working. You can simply go to any product and add to cart and the pricing is not added to woocommerce cart

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rayee

Participant

April 4, 2025 at 16:48

You can use any products listed and i add the pricing in the cmsmart plugin but its not reflecting

Please contact administrator
for this information.

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Luca Rossi

Support staff

April 5, 2025 at 06:51

Dear @rayee,

We hope this message finds you well.

We would like to inform you that, due to the presence of custom code in your setup, the prices of the imported products were not displayed correctly.

To resolve this issue, we kindly ask you to re-import your products and verify whether the prices are now appearing as expected.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

#439835 Copied

rayee

Participant

April 5, 2025 at 10:54

I did a brand new set up and the prices are still not appearing

Please contact administrator
for this information.

#439871 Copied

Luca Rossi

Support staff

April 5, 2025 at 11:51

Dear @rayee,

Thank you for reaching out.

In this case, we kindly recommend contacting the plugin’s author directly to address the issue you are experiencing. You may submit a support ticket through the following link: https://cmsmart.net/support_ticket.

Please note that issues related to third-party plugins fall outside the scope of our standard support services.

Alternatively, if you require additional customizations or assistance beyond the default functionality, we invite you to submit a request via our Customization Panel: https://www.8theme.com/account/#etheme_customization_panel. Kindly be advised that customization services may incur additional charges.

We appreciate your understanding.

Best regards,
The 8Theme Team

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Tony Rodriguez

Support staff

April 20, 2025 at 12:01

Dear rayee,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

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