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My site isn´t loading on mobile, recieve a blank page.

This topic has 14 replies, 3 voices, and was last updated 9 months, 3 weeks ago ago by Andrew Mitchell

europress

Participant

February 27, 2025 at 18:07

Hi Support,
I am developing a store on https://taj.netsign.pt/, and my site isn´t loading on mobile.

Please take a look and see if you can provide any help.

Regards
Fernando Almeida

Please, contact administrator
for this information.

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13 Answers

Rose Tyler

Support staff

February 27, 2025 at 18:17

Hello,

Thank you for reaching out to us.

We can’t open your site – https://prnt.sc/ogx2ulVeOfUF https://prnt.sc/7i4W5ixiUt8r Please contact your hosting provider to solve this.

Best Regards,
8Theme’s Team

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europress

Participant

February 27, 2025 at 23:06

This problem is solved. The issue was caused by the W3 Total Cache, including the HTTP 500 error.

I have one other question, this time regarding the titles of the products. I can´t have them all in UPPERCASE, Elementor is not respecting the settings (print screen attached).

Can you take a look and see if you can help, please.

Thank you.

Best regards
Fernando Almeida

Files is visible for topic creator and
support staff only.

#435690 Copied

Rose Tyler

Support staff

February 28, 2025 at 08:32

Hello,

Thank you for reaching out to us.

Please provide URLs of pages where the UPPERCASE option doesn’t work for products.

Best Regards,
8Theme’s Team

#435705 Copied

europress

Participant

February 28, 2025 at 10:34

Hello,
I’ve detected it on the home page, as you can see on the print screen attached, but I think it´s happening all over the website.

Best Regards
Fernando Almeida

Files is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

February 28, 2025 at 11:20

Hello,

We appreciate your prompt response.

Please clear the CDN cache and check the Home page now.

Best Regards,
8Theme’s Team

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europress

Participant

February 28, 2025 at 11:24

Hello,
it’s solved on the homepage.

How do I solve it on the categories pages?

Best Regards
Fernando Almeida

#435740 Copied

Rose Tyler

Support staff

February 28, 2025 at 11:27

Hello,

Please provide the URL of the mentioned category page.

Best Regards,
8Theme’s Team

#435744 Copied

europress

Participant

February 28, 2025 at 12:23

Hello,
it’s happening in all category pages; there are dozens of them, and not all are configured yet.

Here are some samples, but the solution should be applied to all categories pages.

https://taj.netsign.pt/categoria-produto/perfumaria-senhora/

https://taj.netsign.pt/categoria-produto/perfumaria-homem/

https://taj.netsign.pt/categoria-produto/perfumaria-unisexo/

https://taj.netsign.pt/categoria-produto/perfumaria-crianca/

https://taj.netsign.pt/categoria-produto/coffrets-senhora/

https://taj.netsign.pt/categoria-produto/coffrets-homem/

https://taj.netsign.pt/categoria-produto/cosmetica/maquilhagem/coffrets-maquilhagem/

Best Regards
Fernando Almeida

#435753 Copied

Rose Tyler

Support staff

February 28, 2025 at 13:45

Hello,

XStore builders > Archive products builder > edit template > https://prnt.sc/mO2Wq_i52Bo5
Please clear CDN cache and check the result.

Best Regards,
8Theme’s Team

#435762 Copied

europress

Participant

February 28, 2025 at 17:46

Hello,
this time, it didn´t work.

Already cleaned the cache.

Check here: https://taj.netsign.pt/categoria-produto/perfumaria-senhora/

Best Regards
Fernando Almeida

Files is visible for topic creator and
support staff only.

#435790 Copied

Rose Tyler

Support staff

February 28, 2025 at 18:11

Hello,

Please check now – https://prnt.sc/YbkeKs_3_icg

Best Regards,
8Theme’s Team

#435792 Copied

europress

Participant

February 28, 2025 at 19:02

Hello,
it’s solved, thank you.

Best Regards
Fernando Almeida

#435808 Copied

Andrew Mitchell

Support staff

February 28, 2025 at 23:26

Dear europress,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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My site isn´t loading on mobile, recieve a blank page.

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