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Product placeholder ; Not showing brand name, or product category in the placeholder on shop pages

This topic has 12 replies, 3 voices, and was last updated 9 months, 1 weeks ago ago by Andrew Mitchell

Terpsauce

Participant

February 27, 2025 at 12:01

product placeholder ; Not showing brand name, or product category in the placeholder on shop pages.

#435618 Copied Theme version: 9.4.8

11 Answers

Rose Tyler

Support staff

February 27, 2025 at 12:35

Hello, Terpsauce,

Thank you for reaching out to us.

Archive products builder > edit template > settings of products element > enable desired information.

Could you please provide temporary wp-admin access? We need to check your settings.

Best Regards,
8Theme’s Team

#435626 Copied

Terpsauce

Participant

March 10, 2025 at 16:38

Heres is admin acesss

Please contact administrator
for this information.

#436786 Copied

Rose Tyler

Support staff

March 10, 2025 at 17:15

Hello, Terpsauce,

Thank you for providing the admin access.

Kindly navigate to XStore Builders > Archive Products Builder via Elementor > Edit Template Products and enable the required elements https://prnt.sc/va3PIc_z9CL9

Please let us know if you need any further assistance.

Best regards,
8Theme’s Team

#436797 Copied

Terpsauce

Participant

March 11, 2025 at 13:10

It doesn’t work.

Two images attached,

Onne shows the current theme

One shows the old them

Product placeholder must match old theme layout,

In new theme layout, category is only revealed over the image when hovering

Files is visible for topic creator and
support staff only.

#436904 Copied

Rose Tyler

Support staff

March 11, 2025 at 15:04

Hello, Terpsauce,

Thank you for reaching out to us.

https://prnt.sc/ol1Dx32y9LvZ – for future reference, please try to provide meaningful names for the images to avoid any misunderstandings.

XStore Builders > Archive Products Builder via Elementor > Edit Template > edit settings of products to achieve the desired result – https://prnt.sc/dbERTbplCyA3

Best Regards,
8Theme’s Team

#436916 Copied

Terpsauce

Participant

March 12, 2025 at 04:51

How can there be any misunderstanding?

you have 2 pictures

1 is old site

2 is new site

clearly you are able to distinguish both, without a screenshot filetype being renamed. That’s the Last time I reply to one of unproductive messages.

When I message here, I’m not putting up with your silly bickering. You have one job, please stop giving irrelevant responses.

Thanks

#436987 Copied

Rose Tyler

Support staff

March 12, 2025 at 08:26

Hello,

Have you had a chance to review my last response? I wanted to follow up to ensure that your question has been fully addressed. Here is the information again for your reference:
“XStore Builders > Archive Products Builder via Elementor > Edit Template > edit settings of products to achieve the desired result – https://prnt.sc/dbERTbplCyA3 ”
Now, the categories are displayed under the product images on your shop page. Additionally, once you assign brands to your products, they will also be shown accordingly.

We appreciate your patience and cooperation.

Best regards,
8Theme’s Team

#436998 Copied

Terpsauce

Participant

March 12, 2025 at 23:37

Hello, it’s not showing the categories, it’s showing everything as uncategorised in the category despite the product being assigned to a category.

It appears as normal inn the builder but not on live view.

Files is visible for topic creator and
support staff only.

#437124 Copied

Terpsauce

Participant

March 12, 2025 at 23:40

Screenshot shows product page, it appears to display the category correctly here.

Files is visible for topic creator and
support staff only.

#437125 Copied

Terpsauce

Participant

March 13, 2025 at 00:21

Hello, the above mentioned issue was in caused by the “display product variations as single products beta” . When it was switched off the categories appeared on the placeholder.

#437127 Copied

Andrew Mitchell

Support staff

March 13, 2025 at 00:26

Dear Terpsauce,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#437128 Copied
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Product placeholder ; Not showing brand name, or product category in the placeholder on shop pages

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