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Instagram Widget Not Displaying Posts Correctly

This topic has 7 replies, 4 voices, and was last updated 9 months, 2 weeks ago ago by Andrew Mitchell

PMadalin

Participant

February 26, 2025 at 20:13

Hello,

I have integrated the Instagram API on my website and successfully linked my Instagram account. I also created a test post to check if the widget is working properly. However, instead of displaying the actual posts, the widget only shows three blank white images.

I have attached a screenshot of the issue. Could you please help me troubleshoot this problem?

Thank you in advance for your support!

Files is visible for topic creator and
support staff only.

#435555 Copied Theme version: 9.4.7

6 Answers

Rose Tyler

Support staff

February 27, 2025 at 08:09

Hello,

Thank you for reaching out to us.
We appreciate you taking the time to integrate the Instagram API and test the widget on your website.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#435583 Copied

PMadalin

Participant

February 27, 2025 at 18:17

Hello,

I have sent the requested credentials via the Private Content section. Please let me know if you need any further information.

Thank you for your support!

Please contact administrator
for this information.

#435674 Copied

PMadalin

Participant

March 3, 2025 at 18:01

Hello,

I wanted to follow up on my previous message regarding the credentials I sent via the Private Content section. Could you please confirm if they have been received? Let me know if you need any further information.

Thank you!

#436068 Copied

Jack Richardson

Support staff

March 4, 2025 at 15:29

Dear @PMadalin,

I hope you are doing well.

Could you please check now? Since you currently have only one post, it is more suitable to display it as a grid rather than a slider. Therefore, we have deactivated the slider option, and your Instagram feed is now correctly loaded: https://prnt.sc/R4PC7Iv-dDCK.

Once you create more posts, it will make sense to use the slider option. At the moment, the slider is based on a single post and requires multiple script reinitializations to create looped slides.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

#436173 Copied

PMadalin

Participant

March 4, 2025 at 19:26

The issue is resolved. Thank you!

Best regards,
PMadalin

#436200 Copied

Andrew Mitchell

Support staff

March 4, 2025 at 19:26

Dear PMadalin,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#436201 Copied
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The issue related to '‘Instagram Widget Not Displaying Posts Correctly’' has been successfully resolved, and the topic is now closed for further responses

Instagram Widget Not Displaying Posts Correctly

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