Issues with Header and Footer Customization

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Rohit,

We appreciate your prompt response.

1/ It appears that you have five headers, and some of their display conditions overlap, which is causing conflicts and misunderstandings. Kindly navigate to the settings and organize them by removing any unnecessary headers and ensuring that the conditions do not overlap
Once this is done, please provide us with FTP access so that we can investigate the issue further https://prnt.sc/FktzSVU3DKa1

https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

2/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

3/ Register the theme using your purchase code – https://prnt.sc/HgVgUYy_hH9g

Best regards,
8Theme’s Team

Hello, Rohit,

Thank you for providing access.

First of all, since you are using Elementor, we recommend disabling the Customizer Header Builder and recreating the header using Elementor. Using both builders simultaneously increases the load on your server.

Additionally, we have fixed the links in the footer.

If you have any questions or need further assistance, please feel free to reach out.

Best regards,
8Theme Team

Hello, Rohit,

We have recorded a video, and you can find the link to it in the private content.

Best regards,
8Theme Team

Dear Rohit,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team