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Left side bar – needs double click to show

This topic has 8 replies, 3 voices, and was last updated 9 months, 3 weeks ago ago by Andrew Mitchell

BT

Participant

February 25, 2025 at 10:10

Hello, I am having a problem. In desktop and mobile the left side bar of categories needs to be clicked 2 times for showing the photos of the products. In the first click is show only the product titles and when i refresh the page or click again the same category then it show the products photo. Why is that and what is the solution.
Sending a picture.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#435274 Copied Theme version: 9.4.7

7 Answers

Rose Tyler

Support staff

February 25, 2025 at 11:58

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#435292 Copied

BT

Participant

February 26, 2025 at 10:03

Yes of course. Could you send me an email for the new user?

Please contact administrator
for this information.

#435446 Copied

Rose Tyler

Support staff

February 26, 2025 at 11:44

Hello,

Any email address can be used for the new account, it does not have to be your personal email.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best regards,
8Theme’s Team

#435463 Copied

BT

Participant

February 26, 2025 at 12:10

Sending you access.

Please contact administrator
for this information.

#435464 Copied

BT

Participant

February 26, 2025 at 12:19

video

Files is visible for topic creator and
support staff only.

#435466 Copied

Rose Tyler

Support staff

February 26, 2025 at 14:15

Hello,

Thank you for the video.

The problem was caused by the Lazy Load Images option https://prnt.sc/8OEi0HZEsbpF from the cache plugin.

Please check the result now.

Best regards,
8Theme’s Team

#435483 Copied

Andrew Mitchell

Support staff

February 26, 2025 at 16:04

Dear BT,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

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