DA ERROR CUANDO ACCEDO A LAS PARTES DE LA WEB

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please provide an FTP password.

Best regards,
8Theme’s Team

Hello,

Thank you for providing access. Would it be possible for us to update the plugins and WordPress on your website? It is possible that an outdated plugin is causing this issue.

Please let us know how you would like to proceed.

Best regards,
8Theme Team

Hello,

We have updated your plugins and made some modifications to the theme files. At the moment, the issue appears to be resolved. Kindly review and let us know if everything is working as expected.

Best regards,
8Theme Team

Hello,

Please try clearing your browser cache. We are no longer experiencing this issue. You can find more details in the video below.

https://we.tl/t-n6bKgOiQjc

Best regards,
8Theme Team