Swatches filter is missing from XStore widgets

Hello, Trektor,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed the functionality of the XStore swatches filter on our test site, and we can confirm that it is appearing and working correctly. It seems that the issue you are experiencing is specific to your website.

To assist you further and investigate the matter in detail, we kindly request access to your website’s WordPress admin panel. Please share the credentials securely in the private content area so that we can examine your settings and provide the necessary support.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Trektor,

Thank you for providing us with access to your WordPress admin panel.

After thoroughly reviewing your website, we have identified that the issue is being caused by custom code modifications within your child theme.

To further investigate, we temporarily activated the XStore Parent theme on your website. During this process, we observed that the issue was resolved, and the XStore Swatches filter appeared and functioned correctly. For your reference, we have included an image in the private content area.

To address this matter, we kindly recommend reaching out to your website developer and requesting a review of the custom code within your child theme. They should be able to identify and resolve the issue.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear Trektor,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team